Front Desk Associate

Join to apply for the Front Desk Associate role at First Service Residential.

Description

Job Overview: As a Front Desk Associate, you’ll be responsible for working independently and without direct supervision. You should possess strong communication, telephone, and customer service skills. Be detail-oriented and able to multitask. Your duties include meeting and greeting residents, checking guests and service providers in/out, understanding and reacting to emergency response and access control procedures, monitoring electronic security systems, and maintaining logs and records.

Your Responsibilities:

• Demonstrate excellent customer service, communication, and time management skills.
• Monitor Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Control Electronic Security Control Systems.
• Respond promptly to emergency situations.
• Control building access.
• Maintain daily logs and records.
• Resolve and follow-up on complaints/issues.
• Maintain a safe and secure environment.
• Perform other duties as assigned by the property manager.
• Follow safety procedures and ensure a safe work environment.

Skills & Qualifications:

• High school diploma or equivalent preferred.
• College courses in business or hospitality preferred.
• 2-3 years of business experience preferred.
• Computer literacy is preferred.
• Effective communication skills.
• Multilingual ability is desirable.

Physical Requirements:

• Lift 30-50 lbs.
• Work in standing or sitting positions for extended periods.
• Handle objects and packages.
• Reach with hands and arms.
• Communicate effectively.
• Navigate the property as needed.
• Work extended hours and weekends as required.
• Respond to emergencies promptly.

What We Offer: Full-time benefits include medical, dental, vision plans, paid holidays, time off, and a 401k with company match. Occasional travel may be required.

Compensation: $19.00/hour, paid bi-weekly.

Schedule: Tuesday - Friday (2:30 pm - 9 pm);
Saturday (8 am - 9 pm).

Note: This description provides a general overview and is not exhaustive. Management may assign additional duties or reassign schedules as needed.

Additional Information:

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other