Lead Water Restoration Technician

Job Description

About us

Resto Pros, one of the fastest growing restoration companies, is expanding in Atlanta!!! This is a great opportunity to join a fast-growing company from the ground up. Resto Pros provides exceptional and immediate service to homeowners and business owners alike experiencing the unexpected consequences of water damage to their property. Our success stems from our core values of respect, trust, integrity, and excellent customer service.

Resto Pros of North Metro Atlanta is an elite option, known for white glove service, to any customer experiencing a disruption from water damage, mold remediation, smoke remediation, and fire damage.

Lead Water Restoration Technician

A Lead Water Restoration Technician is responsible for performing the water mitigation for residential properties at the highest standards while providing excellent customer service. This is a labor-intensive construction related position that has a rotating "on call / emergency response" requirement. Candidates for this position need to be versed in residential and commercial construction to be able to explain the mitigation and contents process to prospective customers in the field.

This position requires great attention to detail and the ability to perform highly detailed documentation.

• Focus and dedication to providing excellent customer service.
• Contact home or business owner to schedule a walk-through.
• Attentive communicator by following up with all customer appointments, emails and any correspondence.
• Obtain necessary paperwork (signed work authorization, signed COS, etc..) prior to the initiation or completion of projects.
• Manage projects/jobs.
• Perform water, fire, mold, and smoke mitigation services in accordance with industry specifications and our established protocols.
• Act as the primary point of contact for customers and insurance agents throughout projects.
• Ensure projects are completed within established time frames and to customer satisfaction.
• Ability to write estimates in designated software.
• Leave the job site with a clean and orderly appearance.
• Document job loss description and photos through our systems.
• Generate and verify daily schedule and progress.
• Ability to inspect jobs at various stages to ensure high standards and industry compliance.
• Develop moisture mapping and create drying-logs.
• Maintain a clean, properly stocked and organized truck, warehouse and company equipment
• Develop and supervise a team of restoration technicians as our team grows.
• High School diploma/GED.

Qualifications
:

• Have excellent customer service skills.
• Have a great attitude, be trustworthy, be dependable, and have a pleasant personality.
• Be able to work unsupervised.
• Have a growth mentality to excel at work and continuously learn how to improve and innovate to invest in your own career growth at the company.
• Strong multitasking, organizational skills, and ability to react quickly to situations.
• Experience with general construction/demolition tools and work.
• Warehouse and equipment maintenance experience: keep equipment logs, restock and keep inventory & equipment in perfect condition.
• Manage systems: data entry, experience with related industry software.
• Be ready, willing and able to work and be available for overtime when needed.
• Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Demonstrate the ability to write routine reports and correspondence.
• Reliable transportation to & from work.
• Willingness to undergo a background check and driving record check.

PHYSICAL REQUIREMENTS
:

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawls spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects

Experience
:

• Water Mitigation, 1 years (Preferred)
• Restoration, 1 year (Preferred)
• Construction, 1 year (Preferred)

License/Certification
:

• IICRC-WRT certification (Preferred)

Benefits
:

• Vaca