Sales Support

Description

We have an immediate opening for Sales Concierge that will directly assist our Sales department. You will be the go‑to person to answer all questions customers may have during the walk‑through process and after, if contacted by customer, or direct them to the proper advisor. You will serve as the contact point for the customer during their delivery day for any questions they may have, direct them through the proper department’s day of delivery once orientation has been completed, and close up the RV so that it’s ready for transit.

• Perform orientation on all makes and models of RV on the day of customer delivery.
• Educate customers on how to operate their new RV within two hours.
• Notify delivery coordinator of all issues that may become a problem during the walk‑through.
• Create and maintain a safe work environment that meets all requirements.
• Hold a very high standard of customer service throughout the delivery process.
• Demonstrate corporate values in action within the department and organization.
• Set up both the red‑carpet display and unit before customer arrives to take delivery.
• Go over all ‘Due Bill’ items and promises made to the customer to make sure they have been completed day before delivery date.
• Help transport RVs on the lot when there are no delivery dates set.

• Assume other activities and responsibilities from time to time as directed.
• Commit to ongoing personal and professional development along with product knowledge.
• Provide orientation videos of our own products to post on the website.
• Conduct up to three orientations per day if needed.

• Maintain 90% or higher for CSI surveys measured on a monthly basis by delivery coordinator.
• Achieve 100% completion of delivery setup of red carpet and unit before customer arrives at dealership.
• Effectively perform an orientation walk‑through to customer satisfaction within 2 hours.
• Inspect unit and ‘Due Bill’ items for completion the day before customers’ delivery date.
• Problem‑solve issues that may arise during delivery to ensure customer satisfaction.

• Prior customer service skills is a plus.
• Prior role or training in problem‑solving skills is a plus.
• Prior training in communication is a plus.
• Proven ability to train and educate people.

• Ability to set and meet goals.
• Meticulous attention to detail.
• High degree of problem‑solving skill.
• High customer satisfaction skills.
• Well‑developed interpersonal skills, able to get along with diverse personalities, tactful, mature.
• Ability to be decisive and recognize and support the organization’s preferences and priorities.
• Strong communication skills, written and verbal.
• Results oriented with the ability to balance other business considerations.