Service Advisor

Job Type

Full-time

Description

Service Advisor with dealership experience

If you are a natural people-pleaser and a good listener who also happens to love the great outdoors, then we have the perfect job for you. We are looking for an experienced Service Advisor to join our fast-paced environment at Johnson RV. It's more than a Service Advisor, we need an outstanding communicator with a natural positive attitude. A person that has a strong work ethic and values taking ownership of the customer experience.

The successful candidate will feel comfortable and confident in greeting customers as they are scheduling appointments and acting as a liaison between customers and service technicians. Must be sales-minded, as it is part of the role. This position will handle a volume of work flow and must be good at multitasking and shifting priorities as business needs dictate.

Responsibilities

• Attitude is everything - greet service department customers promptly and courteously

• Listen to each customer and clearly articulate needs to technician

• Provide accurate estimates of repairs / maintenance costs

• Follow up on repair status to efficiently inform customers

• Work with manufacturer and file claims in timely manner

• Notify customers when RV / trailer is ready for pick up

• Review and explain repairs and associated costs with customers

• Handle minor customer concerns and complaints

• Keep Service Manager informed of all problems or potential problems

• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

• High school diploma or equivalent required
• Prior service advisor experience is a plus
• Prior warranty claims submission is a plus
• Dispatching, customer service experience a plus
• Proven ability to achieve profitability and growth
• Ability to set and meet goals
• Meticulous attention to detail
• High degree of problem-solving skill
• Thrives in a team environment
• Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature.
• Ability to be decisive and able to recognize and support the organization's preferences and priorities.
• Strong communication skills, written and verbal.
• Results oriented with the ability to balance other business considerations.
• Self-motivated