Automotive Service Director - Sandy, OR | Dick Hannah Dealerships

We are seeking an experienced and results-driven Automotive Service Director to oversee and manage the efficient and profitable operations of our dealership’s parts and service departments. This role requires strong leadership, organizational skills, and a focus on customer satisfaction.

• Average monthly compensation of $12,000 to $16,000.
• Base salary plus commission, with expected monthly earnings ranging from $12,000 to $16,000.
• Generous Paid Time Off (PTO):
  We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
• Comprehensive Benefits Package:
  Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.
• Paid Holidays:
  Hannah Motor Company offers 5 paid holidays per year to the Automotive Parts and Service Director subject to completion of the introductory period and other eligibility requirements as per company policy.

• Forecasts goals and objectives for the departments and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the service department personnel.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends managers' meetings.
• Monitors the performance of the service department.
• Strives for harmony and teamwork within the department and with all other departments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Holds weekly department meetings.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Fosters professional employee development and coordinates with department manager to determine the need for advanced training.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers.
• Handles customer complaints immediately and according to dealership's guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
• Develops dealership service pricing plans and recommends to the dealer or general manager.
• Works with parts and service personnel to find ways to improve the overall profitability of the dealership.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Maintains safe work environment.
• Maintains a professional appearance.

• 2 years experience as a Service Manager strongly preferred.
• Excellent communication skills (including listening, speaking).
• Ability to read, speak and understand English.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to…