Account Coordinator

Benefits Account Coordinator

The purpose of the Benefits Account Coordinator is to ensure accuracy of HUB online enrollment platform. This position works as an integral part of the Experience Team and is responsible for data entry, corrections and technology support. They will also function as a primary support to the Account Executive.

This position will be required to obtain Utah Life & Health Insurance License.

• Responsible for the open enrollment closeout process.
• Responsible for open enrollment and special enrollment notes update in Benefit Point.
• Responsible for completion of the post enrollment discrepancy reports.
• Expert with carrier website enrollment process, rules and eligibility.
• Expert user in Ben Admin system including employee maintenance, data corrections and generating reports.
• Answers technology and eligibility inquiries from clients, employees and vendors via phone and email within 5 business hours.
• Performs research and problem resolution of data issues using multiple systems, tools and resources.
• Initiates and follows through with Account Executive and/or client on enrollment and eligibility related inquires.
• Maintains positive relationships both internally and externally.
• Maintain HUB Values including HIPPA Compliance.
• Ensures we're meeting turn-around times and Key Performance Indicators outlined for the role.

Work experience:

• 1-2 years working for a carrier or brokerage firm preferred.

Education:

• Bachelor's degree preferred.

• Strong verbal and written communication skills.
• Analytical and problem solving abilities.
• Proficient in Microsoft Office – intermediate to expert user level preferred.
• Excellent organizational skills.
• Ability to work well under pressure with attention to detail.
• Team oriented self-starter with ability to prioritize, monitor and control work flow deadlines and be flexible.
• Detail oriented.
• Sense of urgency.
• Understanding of benefits & benefit terminology.
• Proficient typing ability.
• High degree of independence and problem-solving skills.
• Accurate completion of enrollment/changes which includes follow-up with carriers and team.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.