RCM Medical Billing Office Clerk

Pure Infusion is a fast-growing healthcare company and a leader in chronic-condition infusion therapy. We deliver a personalized, private, and meaningful infusion experience for patients who often need ongoing care and consistency. Pure Infusion has been recognized as one of Utah's fastest-growing companies, and we believe that growth is a reflection of our people, purpose, values, and patient-first culture.

Our patients are referred by specialty physicians for biologic and other infusion therapies, often related to autoimmune disorders or primary deficiencies. These patients need more than an appointment. They need a place that feels calm, professional, comfortable, and human.

We care deeply about patients, teammates, referring providers, and every person who interacts with Pure Infusion.

We look for ways to make every visit, every process, and every interaction better than it was yesterday.

We are willing to challenge old healthcare assumptions and build a better model for patients and teams.

We serve with humility, appreciate the people around us, and believe gratitude should turn into action.

Our regular hours are generally Monday through Friday, 8 a.m. to 5 p.m., with most weekends and holidays off. In addition to a competitive hourly rate, we offer:

• Competitive hourly rate
• 401(k) Matching
• Health, Vision, and Dental Insurance
• Over 20 days of paid time off annually
• One paid community service day each year to give back in a way that matters to you, either with your clinic, with the corporate team, or through a community cause you personally care about

The RCM Office Clerk provides administrative and operational support to the Revenue Cycle Management (RCM) department by accurately processing and routing daily incoming correspondence, including mail, faxes, and emails, for multiple states. The position is responsible for preparing and processing paper claims and Explanation of Benefits (EOBs), completing daily patient payment and credit card transactions, preparing bank deposits, and assisting with various RCM administrative functions.

The RCM Office Clerk must demonstrate strong attention to detail, organization, time management, and customer service skills while working in a high-volume environment. The team member is expected to process transactions and documentation accurately, timely, and in accordance with established procedures while maintaining strict confidentiality and complying with HIPAA, patient privacy, payment security, and organizational policies and procedures. Responsibilities may vary based on departmental priorities and operational needs.

• Perform day-to-day administrative and clerical functions supporting the Revenue Cycle Management department.
• Sort, date-stamp, organize, and appropriately route daily incoming mail for multiple states.
• Sort and route incoming faxes for multiple states to the appropriate RCM team or department.
• Monitor and route incoming internal emails and correspondence to the appropriate team members.
• Print, sort, and prepare paper HCFA/CMS-1500 claims and EOBs for mailing to insurance carriers and other stakeholders.
• Process daily patient credit card payments and other assigned payment transactions accurately and in accordance with established procedures.
• Prepare and process daily bank deposits, including verification and required documentation.
• Assist with reconciliation and documentation of payment and deposit activity, as assigned.
• Scan, index, upload, file, and maintain RCM-related documentation in accordance with departmental procedures, when applicable.
• Identify and appropriately…