HVAC Service Coordinator

The Thermal (HVAC) Service Quoting Coordinator prepares HVAC Service work to be estimated and works with the Service Sales, Parts Sales, and the Thermal Services Departments daily on all Thermal Service tickets closures and invoicing processes. This is a high volume, detail oriented, and fast paced role supporting several technicians in our West locations. This Coordinator works in customer portals, and ensures jobs are completed on time.

We are a hybrid workplace requiring office attendance in our Sandy, UT location approximately 24 hours per week including Tuesdays.

Come work for a nationally certified Great Place To Work Company since 2018!

• Prepare Thermal service work to be estimated by gathering proposals, specifications and other documents as well as working with Thermal technicians
• Submission via customer portals and providing updates
• Assist the Sales team by providing guidance with service bids
• Collaborate with field technicians and Parts Sales Department to assist in parts lookup and availability
• Efficient follow-up to pursue outstanding quotes and ensure jobs are completed as promised
• Identify labor, material, time requirements by studying proposals, specifications, and interrelated forms
• Maintain parts inventory for Service Technicians’ trucks and the Service Department
• Compute cost by analyzing labor, material and time requirements
• Order parts from the Parts Sales Department and 3rd party vendors per the job requirements
• Create service ticket for the work to be scheduled through dispatch
• Ensure all logistics, materials and technologies align with scope of services
• Review and analyze financial contractual and quoting obligations regarding the service
• Create Method of Procedure (MOP) to meet customers’ requirements for job completion
• Assist Thermal technicians with truck inventory paperwork
• Assist with answering Service customer phone calls as needed
• Back up coverage for Estimating Coordinators in all locations as needed

• High School Diploma is required;
  Some college preferred
• At least one year of recent and relevant customer service quoting experience required;
  Prior Thermal Services experience preferred
• Experience with customer portals
• Experience with basic estimating and accounting and with contract language
• Experience with purchase orders, bids, and subcontracts
• Ability to manage multiple tasks and work consistently in a volume–driven, fast–paced environment
• Strong organizational and time management skills
• Proficient with Microsoft Office Suite. Highly proficient with Excel
• Able to work in a hybrid workplace requiring office attendance approximately 24 hours per week including Tuesdays

• Customer Service
• Multi-Tasking
• Detail Oriented
• Communication
• Accuracy
• Project Completion Timeliness

The salary pay range is $30.88 - $33.17/hour plus bonus based on relevant service quoting experience.

Our Company takes innovation in our industry very seriously, and there’s nothing like the feeling of being revolutionary. What we like most, though, is making things happen – getting results in creative ways. We know this kind of approach takes top candidates, so we offer a highly competitive compensation and benefits package including:

• Fully Company funded Employee Stock Ownership Retirement Plan (ESOP)
• 401(k) Retirement Program and Company Match
• Medical & Prescription Drug
• Voluntary Vision
• 15 Paid Time Off days, Volunteer Paid Time Off and 10 Holidays per calendar year
• FREE Short & Long-Term Disability
• FREE Basic Life/AD&D
• Voluntary Supplemental Life insurance
• Flexible Spending Accounts (Health Care and Dependent Care)
• Employee Assistance Program
• Health Advocate
• Tuition Reimbursement

SAFETY:
The safety of our associates, customers, and partners is part of the DVL culture and a Core Value.

CARING:
We care about the success of our customers, our partners, our associates, and our company.

COLLABORATION:

Working with the team to achieve the best outcome, which is critical to our success.

CREATIVITY:
Being creative with ideas to improve the way we do things.

INTEGRITY:
We are not afraid to do the right thing.

PROFESSIONALISM:
Professional behavior is a cornerstone of our business.