Issues Management Senior Analyst

Job Summary

The Issue Management Senior Analyst is a second line of defense role that provides oversight, coordination, and reporting across the Issue lifecycle for Mountain America’s Enterprise Issue Management Program. This role serves as a senior individual contributor within the program. The senior analyst applies subject‑matter knowledge with limited guidance to promote consistent execution, strong data quality, and effective governance using the Archer GRC platform, appropriately challenging first‑line execution without owning policy decisions or final remediation acceptance.

Mountain America Center - Hybrid
9800 S Monroe St
Sandy, UT 84070

Full Time; this is a hybrid schedule with some weekly in office expectation, based on business need.

This role may be offered as an Issue Management Analyst or a Senior Issue Management Analyst, depending on chosen candidate's demonstrated experience and skills.

• Provides second line oversight of Issue identification, documentation quality, remediation tracking, and supports root‑cause analysis; evaluates unique circumstances and recommends actions within established guidelines.
• Monitors Issue progress, identifies risks or barriers to timely remediation, and escalates concerns to completion in accordance with defined criteria, exercising independent judgment within generally defined procedures.
• Partners with relevant stakeholders to promote consistent lifecycle execution and cross‑program alignment (e.g., RCSA, control testing, and Operational Losses).
• Contributes to Issue risk‑rating activities by assessing completeness, consistency, and rationale against standards; seeks advice on complex matters.

• Maintains Issue data quality in Archer; prepares routine and ad hoc status, trend, and health reporting with insights to inform decision-making.
• Supports governance routines (materials, documentation, follow‑ups, and stakeholder coordination) with limited guidance from program leadership.
• Drafts and updates Issue Management standards, procedures, and user guidance under the direction of program leadership, contributing to enhancements that improve data integrity and execution consistency.

• Provides advisory support to business users on Archer workflows and lifecycle expectations; may support small, well‑defined improvements in partnership with program leadership.
• Identifies process and control alignment opportunities across Issue Management and related programs (e.g., Operational Losses) and recommends changes for leadership review.

• Typically requires a minimum of 4 years of related experience in Risk, Compliance, or Internal Audit, including independent Issue Management support, or
• Bachelor’s degree in business administration, finance, risk management, or equivalent experience.
• Archer experience preferred.

• Relevant professional certifications (e.g., CRCM, CIA) preferred but not required.

• Thorough knowledge and application of Issue Management methods and procedures; advanced knowledge of enterprise risk and compliance practices relevant to the role.
• Intermediate–advanced proficiency with Word, Excel, and PowerPoint.
• Strong problem‑solving and data analysis skills; ability to translate trends into actionable insights within established guidelines.
• Effective verbal/written communication with stakeholders at multiple levels.

• Collaborate with peers to deliver results and build team capability; may guide new users on Issue Management procedures and Archer workflows.

• Begins to apply knowledge to implement program components; supports delivery of program requirements with limited guidance.
• Analyzes data to summarize findings and inform Issue prioritization and remediation tracking.
• Applies subject‑matter knowledge to solve common business issues within established guidelines; evaluates unique circumstances and assists in recommendations.

• Works on problems of diverse complexity and scope;…