Repairs Co-ordinator x2

Repairs Coordinator – Housing Repairs and Maintenance

Full‑time, fixed‑term for 12 months. Join our fast‑paced team to coordinate repairs and maintenance across Bristol City Council’s tenanted housing and empty properties, ensuring they meet quality standards and are ready for tenants.

• Arrange and coordinate repairs for residents, ensuring "Right First Time" delivery.
• Organise maintenance on empty properties to prepare them for new tenants.
• Act as the main point of contact for on‑site colleagues, providing support and resolving issues.
• Monitor repair progress on the day, identifying and resolving any delays.
• Collaborate with Trade Specific Managers, Supervisors and other Housing & Landlord Services departments (Rents, Lettings, Estates, Citizen Contact Centre) to deliver timely, high‑quality service.

• Experience in a customer‑service role and ability to communicate effectively with residents and stakeholders.
• Strong team player capable of working cross‑departmentally.
• Adept at prioritising tasks in a fast‑paced environment.
• Familiarity with repair workflows and systems is beneficial but not essential; training will be provided.
• Proficient in Microsoft Office (Word, Outlook, Excel, Teams) and able to learn bespoke in‑house IT systems.
• Awareness of social housing issues and understanding of Equality, Diversity and Inclusion policies.
• Flexibility to work a 37‑hour week, Monday to Friday, 8am–6pm.

Flexible and hybrid working arrangements (full office‑based initially, then hybrid after training), generous annual leave, membership of the Local Government Pension Scheme, and a supportive work environment that encourages continuous development.

We are a Disability Confident employer and provide reasonable adjustments throughout the interview process and ongoing support. All candidates meeting the essential criteria are guaranteed an interview.

Bristol City Council is committed to a workforce that reflects the communities it serves. We welcome, develop and promote people from all sections of society, particularly young people, Black, racially minoritised and disabled candidates who are under‑represented in this service. Appointments will be made on merit.

Earlier applicants need not re‑apply.