Content Design Manager

Overview

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. We play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about? The Enablement Content Design Manager is responsible for designing, developing, and scaling high-impact enablement content that drives real performance in the field. This role blends instructional design, content creation, and modern AI-driven approaches to learning. You will own the creation of engaging, scalable learning experiences including SCORM-based courses, video content, playbooks, and interactive assets. This role ensures our enablement programs are not just informative, but intuitive, engaging, and built for how people actually learn.

This is not just content creation. This is experience design. Success is measured by adoption, engagement, and impact on performance.

How will you make an impact?

Instructional Design & Course Development

• Design and develop structured learning programs using modern instructional design principles
• Build SCORM-compliant courses for LMS platforms
• Create modular, scalable learning paths aligned to onboarding and ever boarding programs
• Apply adult learning theory to ensure content is practical, engaging, and retention-focused

Content Creation & Design

• Develop high-quality enablement content including decks, playbooks, guides, and interactive assets
• Create visually compelling materials aligned to brand and enterprise standards
• Simplify complex concepts into clear, actionable content for global audiences

Video & Multimedia Production

• Produce and edit video content for training, product updates, and internal communications
• Design short-form and long-form video experiences optimized for engagement
• Incorporate motion graphics, voiceover, and storytelling techniques to enhance learning

AI-Driven Content Design

• Leverage AI tools to accelerate content creation, personalization, and scalability
• Design adaptive learning experiences using AI-generated content and simulations
• Continuously explore new tools and approaches to modernize enablement delivery

Program Support & Collaboration

• Partner with Sales, Product, Technical Enablement, and Marketing to translate needs into content
• Support major enablement programs (onboarding, ever boarding, certifications) with scalable assets
• Ensure consistency and quality across all enablement materials globally

Performance & Optimization

• Track engagement and effectiveness of content (completion rates, usage, feedback)
• Continuously refine content based on data and field input
• Ensure content drives measurable improvements in readiness and performance

What’s the role required?

Required Experience

• 5+ years in instructional design, enablement content, or learning experience design
• Experience building SCORM-based courses and working within LMS platforms
• Strong graphic design and content creation skills
• Experience with video production and editing tools
• Proven ability to create scalable, high-quality learning experiences

Preferred Experience

• Experience in SaaS, AI, or enterprise technology environments
• Familiarity with tools like Articulate, Rise, Captivate, Figma, Adobe Suite, or similar
• Experience incorporating AI into content creation workflows
• Background in enablement or GTM-focused organizations

Core Skills

• Instructional design expertise
• Visual design and storytelling
• Video editing and multimedia production
• Ability to translate complex topics into simple learning experiences
• Strong attention to detail and quality
• Innovative mindset with a focus on modern learning approaches

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams ? comprised of the best of the best ? work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy…