Customer Service Advocate - Bilingual - Part Time

Part-Time Customer Service Advocate (Bilingual Spanish/English preferred but not required)

Prov Inc | Sandy, UT
Pay: $16-$19/hour (pay is determined by experience and performance reviews; there is opportunity for growth within the company)

Schedule:

Monday-Friday 4:00PM - 10:00PM (ideal for those who prefer mornings free for school, appointments, or personal responsibilities)

Prov Inc is hiring a Customer Service Advocate to support customers with scheduling and navigating testing services. In this role, you’ll take inbound calls, solve problems, and help ensure each customer has a smooth, positive experience.

• Consistent full-time hours (Monday-Friday, no weekends)
• 401(k) with employer match
• Paid training with clear expectations and support
• Team‑focused environment where you’re not left on your own
• Opportunity to build customer service and problem‑solving skills

Help customers navigate testing requirements, schedule exams, and resolve issues – often being the key person who ensures their process goes smoothly.

• Answer inbound calls and assist customers with professionalism and empathy
• Help customers schedule exams and resolve questions or concerns
• Provide clear, accurate information and practical solutions
• Document interactions in the CRM system
• Perform basic technical troubleshooting when needed
• Work with team members to resolve more complex issues

• Fluency in both Spanish and English is preferred but not required
• Strong communication skills (phone and written)
• Comfortable using computers (typing 30 WPM) and learning new systems
• Reliable, detail‑oriented, and able to stay organized in a fast‑paced environment

• Previous customer service or call center experience
• Experience using CRM systems or similar tools

Work location:

This is a fully onsite position in Sandy, Utah. Applicants should be able to reliably commute or plan to relocate before starting.

Background Check Disclaimer: As part of our hiring process, Prov conducts background checks on all final candidates. Employment is contingent upon the successful completion of this background screening, which may include verification of employment history, education, and a review of any relevant criminal records, in accordance with applicable laws and regulations.