Payments Specialist

About Repay

REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast‑growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities.

The scalability of our products allows merchants of all sizes to add advanced payment technology to their businesses without significant development costs or infrastructure investments.

We are looking for an entry‑level Payments Specialist to join our growing team. The successful candidate will enroll vendors, process and research payments, and perform a variety of related tasks. The role is located onsite in our Utah office.

• Successfully complete pending vendor enrollments within the required timeframe
• Process electronic payments on behalf of our clients via phone calls and/or web portals
• Update vendor records into various payment options: virtual card, ACH or check
• Assist vendors to ensure payments are processed within designated guidelines
• Actively review and monitor outstanding payments issued to vendors
• Complete client inquiries via email within one business day
• Assist fellow employees with workload to ensure client invoice payments are worked within service level agreements
• Strive to find more efficient ways to perform tasks and recommend process enhancements to improve business and growth
• Display a positive attitude and exhibit strong core values
• Willingness to work overtime as requested by management during periods of growth or onboarding

• Some previous experience in customer service is strongly preferred. New college graduates need not have prior experience, though any role in customer support, retail, or a similar role is strongly preferred.
• For non‑college graduates, 1–2 years of experience in customer service, customer support, sales, lead generation, or collections is required.
• Strong communication skills.
• High level of attention to detail, quality, and effective verbal and written communication skills along with excellent follow‑through.
• Ability to work on multiple tasks simultaneously while successfully meeting established goals and deadlines in a fast‑paced environment.
• Adaptive to frequent process changes, work duties, or assignments.
• General skill set to perform navigation on Microsoft; minimum of 50 WPM.
• Experience with Excel.
• Experience with Salesforce is preferred.

REPAY provides a comprehensive benefits package, which includes 100% coverage of employee healthcare premiums and several free benefits such as life insurance, disability insurance, and work‑life balance resources. All benefits go into effect on day one. Employees receive a 401(k) with employer match, an Employee Stock Purchase Plan, and are eligible to participate in the Annual Bonus Program.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity, and inclusion are central. We are committed to building our teams and growing a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state, or local law.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California and we are not able to sponsor visas.