Service Dispatcher

Company Description SpeedX is a last-mile delivery provider focused on setting new standards in speed, flexibility, and technology. The company leverages advanced logistics tools and real-time data to ensure efficient and reliable deliveries. Team members work in a fast-paced environment where accuracy, customer focus, and adaptability are highly valued. SpeedX offers opportunities to grow skills in transportation coordination, customer support, and technology-enabled operations.

The organization is committed to continuous improvement and delivering a high-quality experience for partners and customers.

Role Description The Service Dispatcher is a full-time, on-site role based in Salt Lake City, UT. This role is responsible for coordinating daily delivery schedules, assigning routes to drivers, and monitoring deliveries in real time to ensure on-time performance. The Service Dispatcher responds to incoming calls and messages from drivers and customers, provides updates, and resolves routing or service issues as they arise.

This position involves using dispatch software and communication tools to track orders, update statuses, and elevate issues when needed. The Service Dispatcher works closely with operations and customer service teams to maintain a smooth workflow and a high level of customer satisfaction.

Qualifications

• Strong Dispatching skills with experience coordinating routes, schedules, and real-time delivery operations
• Excellent Customer Service and Customer Satisfaction focus, with the ability to handle inquiries and resolve issues promptly
• Professional Communication and Phone Etiquette skills, including clear verbal and written communication
• Ability to use dispatch or logistics software, GPS tools, and basic computer applications (e.g., email, spreadsheets)
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment
• Reliable on-site attendance and ability to work full-time shifts, including evenings or weekends as needed
• Prior experience in delivery, transportation, or logistics support is preferred
• High school diploma or equivalent; additional training in logistics or customer service is a plus