Patient Service Representative

Job Summary:

We are seeking a Patient Service Representative for a temp‑to‑hire opportunity in Sandy, UT. The hybrid role is ideal for a customer‑focused healthcare support professional who enjoys helping patients and members navigate appointments, benefits, technical questions, and care‑related services with professionalism and accuracy.

As a Patient Service Representative, you will serve as a key point of contact for medical and non‑medical customers, providing technical troubleshooting, appointment support, insurance‑related assistance, and clear communication between patients, members, and care center teams.

• Respond to patient, member, and customer inquiries by phone, e‑mail, or chat, providing timely, accurate, and professional support.
• Assist with medical customer service needs including appointment scheduling, insurance verification, eligibility questions, benefits inquiries, claims, pharmacy‑related questions, and care center service information.
• Troubleshoot technical issues related to connectivity, systems access, and customer use of products or services, escalating complex issues when needed.
• Process medical orders by verifying patient information, coordinating documentation, and ensuring accuracy in records and communication.
• Document all customer interactions, technical issues, service requests, and resolutions in CRM or ticketing systems while maintaining HIPAA compliance.
• Collaborate with care center staff, technical support, and internal teams to support seamless service delivery and continuous process improvement.

• Pay range: $20.00 to $22.00 per hour.
• Job type:
  Temp‑to‑hire.
• Work location:
  
  Hybrid schedule based in Sandy, UT, with in‑office attendance as required.
• For assignments of 13 weeks or longer, benefits include major medical, dental, vision, 401(k), and statutory sick pay as required.
• Employees must adhere to the in‑office schedule requirements determined by management.

We are an equal opportunity employer. We provide reasonable accommodations for individuals with disabilities and consider qualified applicants regardless of criminal history, in compliance with applicable fair‑chance laws.