Technical Products Specialist

Want to be part of one of the country’s fastest growing infrastructure businesses? The Vortex Companies, LLC delivers cutting edge trenchless technologies and turnkey services to make the world’s water cleaner. We’re growing every day and we think BIG about solving the world’s toughest challenges in failing water, sewer and industrial infrastructure.

We are seeking an experienced Technical Products Specialist with deep expertise in plural component spray systems—specifically the Graco XP-50 and Graco Reactor series—who has a proven track record in the wastewater infrastructure industry. This hands‑on, field‑forward role is divided equally across three core functions: training new customers and certified applicators, conducting QA/QC field inspections, and troubleshooting Graco XP‑50 and Graco Reactor plural component spray equipment for existing customers.

This is not a desk job.

• Travel domestically and internationally approximately 65–70% of the time.
• Work on client job sites approximately four days per week (home on weekends). The remaining time is spent at the warehouse conducting QA material testing and developing training content.

• Deliver on‑site and hands‑on training programs for new customers, contractors, and certified applicators on the proper setup, operation, maintenance, and troubleshooting of Graco XP‑50 and Graco Reactor plural component spray systems and protective coatings.
• Train field personnel in surface preparation, epoxy and polyurethane coating application methods, environmental condition assessment, and safety procedures.
• Develop and continuously improve training curriculum, materials, and instructional resources in collaboration with internal departments.
• Ensure all training programs adhere to industry standards (AMPP, SSPC, OSHA) and Vortex company policies.
• Provide on‑site support and technical guidance to certified applicators during initial project startups.

• Inspect and certify the quality of protective coatings applied on wastewater structures and equipment, ensuring compliance with project specifications.
• Conduct pre‑application, in‑process, and post‑application inspections including surface cleanliness, DFT readings, adhesion testing, and environmental condition monitoring.
• Prepare and maintain accurate inspection reports; document and communicate non‑conformance issues to project managers and clients.
• Conduct QA material testing at the warehouse, maintaining detailed records of test results, batch data, and material certifications.
• Keep current with AMPP/NACE, SSPC, and OSHA standards and apply them consistently across all inspections.

• Serve as the primary technical resource for diagnosing and resolving mechanical failures on Graco XP‑50 and Graco Reactor plural component spray systems (electric and hydraulic), including proportioners, heaters, transfer pumps, and Fusion spray guns.
• Assess root causes of equipment failures, develop mitigation strategies, and implement solutions to minimize customer downtime.
• Provide technical support to sales, application, and customer service teams, including identifying up‑sell opportunities in the field.
• Coordinate closely with project managers and clients to ensure equipment and application specifications are met throughout the project lifecycle.
• Oversee the mixing, application, and curing of epoxy and polyurethane coatings, ensuring adherence to manufacturer specifications and project requirements.

• 5+ years of hands‑on experience in the application and inspection of epoxy and polyurethane coatings and linings in the wastewater or water utility infrastructure industry.
• 5+ years of direct, field‑level experience operating and troubleshooting Graco XP‑50 and Graco Reactor plural component spray systems (E‑Series, H‑XP, XM, XP‑50, or equivalent).
• 3+ years of experience training or mentoring coating applicators, contractors, or technical field crews.
• Strong working knowledge of surface preparation standards, environmental condition testing instruments, and coating inspection methods.
• Demonstrated understanding of concrete…