Account Solutions Specialist Collections; Salt Lake , Utah

Job Description

At Regions, the Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts. Typically, this role works early-stage collections.

• Calls customers about early delinquency account statuses
• Works with customers to resolve account delinquency status while minimizing company interest losses
• Implements repayment plans as necessary and collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May contact outside parties to collect or clarify documentation

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

• High School Diploma or GED
• One (1) year of collections, customer service, call center, banking or related work experience

• Collections or outside agency experience
• Financial services experience

• Ability to follow policies and procedures
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast-paced environment
• Basic knowledge of consumer products
• Basic knowledge of regulatory items that apply to collections
• Detail-oriented
• Proficient in Microsoft Excel and Word
• Strong communication skills
• Strong customer service skills
• Strong organization skills

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors directly impact pay for individual associates include experience, skills, knowledge, contribution, job location and performance in the job role.

Job Range Target:

Minimum: $37,750.00 USD

Median: $44,940.00 USD

Incentive Pay Plans:

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Salt Lake City, Utah

Position Type:
Full time

This position may be filled at a higher level depending on the candidate's qualifications.

Equal Opportunity Employer/including Disabled/Veterans