Patient Support Specialist II

Make a Difference. Build Connections. Support Patients.

Are you passionate about helping people and providing exceptional customer service? We’re looking for a Patient Support Specialist II to join a growing healthcare team and serve as a trusted resource for patients. If you’re compassionate, organized, and thrive in a fast-paced environment, this could be the opportunity for you!

As a Patient Support Specialist II, you’ll play an important role in helping patients navigate their healthcare experience. You will:

• Serve as a primary point of contact for patients, providing professional and compassionate support
• Respond to patient questions by phone, email, or other communication channels
• Assist with scheduling appointments, referrals, and other patient needs
• Provide accurate information while maintaining patient confidentiality
• Document patient interactions and update information in healthcare systems
• Research and resolve patient concerns in a timely manner
• Work closely with internal teams and healthcare providers to ensure a seamless patient experience
• Follow established policies, procedures, and quality standards
• Handle sensitive situations with professionalism, empathy, and discretion

The ideal candidate is:

• Experienced in customer service, healthcare, patient support, or a related field
• An excellent communicator with strong listening skills
• Compassionate, patient, and comfortable assisting people who may be dealing with stressful situations
• Highly organized and detail-oriented
• Comfortable navigating computer systems and learning new technology
• Able to multitask and prioritize in a fast-paced environment
• A strong problem-solver who takes ownership of customer and patient concerns
• Professional, dependable, and team-oriented

Patient Support | Customer Service | Healthcare | Scheduling | Problem Solving | Communication | Data Entry | Documentation | Microsoft Office | EMR/EHR Systems

This is more than a customer service position—it’s an opportunity to make a meaningful impact on the patient experience every day. If you enjoy helping others, solving problems, and being part of a team that makes a difference, we’d love to hear from you!

Pre-employment screening required: 10-year criminal background check, 5-year employment verification, education verification (highest level completed), and drug screening. Candidates must successfully pass all screenings.

The Know Your Rights poster is available here: https://(Use the "Apply for this Job" box below). Your Rights
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The pay transparency policy is available here: https://.pdf

• For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: /resources

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.