Loan Operations Specialist

Summary

The Loan Operations Specialist is responsible for performing all servicing and operational aspects relative to the loan portfolio. The position will partner with all business within the Bank to offer exceptional customer service to both internal and external customers.

• Ensure timely completion of payment processing
• Verify completeness and accuracy of all loan files with necessary documentation and signatures
• Process non‑accrual and charge‑off transactions
• Review outside council loan documents
• Process loan recoveries
• Process incoming demand requests, incoming wires and payoffs, release of collateral
• Follow up and track collateral and flood insurance
• Maintain collateral files and documentation
• Weekly, monthly, and annual GL balancing & reconciliation as needed
• Board loans of a complex nature ensuring accuracy of the loan data
• Assist in callback duties for loan payments, advances and new loans
• Follow up on servicing tickler reports
• Provide feedback and assist new hires as needed
• Assist with documentation and loan boarding as needed

• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrate high level of quality work, attendance and appearance
• Adhere to all Company Policies & Procedures and Safety Regulations
• Adhere to local, state and federal laws
• Understands and complies with all company rules and regulations
• Attend training and maintain basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, with emphasis on BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT‑Identity Theft, Information Technology and GLBA
• Perform additional duties as assigned related to the position

This position does not have supervisory responsibilities.

• Provide courteous, knowledgeable and professional customer service both in person and on the telephone
• Strong skills operating a personal computer including Microsoft Word, Microsoft Excel, Microsoft Outlook and navigating the internet
• Accurate data input into a variety of software
• Knowledge of loan processing practices, methods and procedures
• Knowledge of commercial, real‑estate and consumer loan files and documents

• Adaptability
• Communication
• Decision Making
• Initiative
• Innovation
• Motivator
• Organization
• Professionalism
• Results Oriented

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently‑abled individuals to perform the essential functions.

• Standing, walking and squatting less than fifty percent of the work shift
• Required to lift, move and carry up to 40 pounds
• Ability to read, count and write to accurately complete all documentation and reports
• Must be able to see, hear and speak to communicate with employees and customers
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• Manual dexterity required using hands to finger, handle, feel, type, reach with hands and arms

• Work space is clean, orderly, properly lighted and ventilated with proper safety compliance
• Noise levels considered moderate

Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its affirmative action program. Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to conform to its Bank Secrecy Act program and procedures.

Failure to comply will be reflected in performance reviews as well as any bonus compensation programs in which the employee may participate. Attend and complete all required classroom, computer‑based, web‑based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s Code of Ethics and Conduct.

Each employee is also expected to maintain awareness of the laws, regulations, internal policies and procedures appropriate for his/her position.

The preceding job description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required for this job. All job descriptions can be amended without notice as warranted by business necessity.