Client Relationship Consultant ; Banker - UT-94th South Smith's

Responsibilities

• Build relationships with customers through multiple channels, including in‑person, by appointment, and virtually.
• Assess and attend to customers’ banking needs, obtain and process customer and account information.
• Demonstrate and educate clients on available deposit and loan products and services.
• Recommend solutions based on each customer’s unique goals and needs.
• Proactively reach out to and follow up with clients to learn about their financial needs and channel preferences.
• Identify solutions for new and existing clients by engaging and communicating effectively.
• Maintain a working knowledge of consumer and business banking products and services, including digital offerings.
• Provide a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Proactively educate clients on emerging and self‑service digital products and services.
• Leverage available resources and technologies to optimize the client experience and deliver operational excellence and accuracy.

• High school diploma or equivalent.
• Minimum 3–4 years of job‑related retail banking experience or equivalent training.
• National Mortgage Licensing System (NMLS) registration under the SAFE Act of 2008 and Regulation Z; criminal and credit background checks required.
• Proven ability to build and nurture client relationships through proactive outreach.
• Strong communication skills and ability to engage and understand clients’ needs.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Excellent customer service and interpersonal skills.
• Experience with digital products and self‑service technologies.
• Capability to identify customer needs and make appropriate recommendations both reactively and proactively.
• Experience in the financial services industry preferred.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2 to 5 weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and safe leave accruals of one hour per 30 hours worked, up to 80 hours per calendar year

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program at all U.S. facilities. The program is an Internet‑based employment eligibility verification system operated by U.S. Citizenship and Immigration Services.