Business Cash Management Specialist

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

The Business Cash Management Specialist is responsible for fostering and maintaining strong relationships with our business members and frontline staff relating to cash management products. This role involves coordinating service delivery and ensuring member satisfaction. The specialist will work closely with various departments to support our business membership, resolve issues, and assist our business members with cash management needs. The specialist also performs various functions to support and maintain the cash management members and the associated portfolio.

This includes the onboarding, implementation, training and troubleshooting of the various cash management products and payments.

To be effective, an individual must be able to perform each job duty successfully.

Partners with branch and corporate personnel to provide timely, accurate, and quality service and support for business member’s needs.

Handles inbound call requests and email inquiries from business members, managed members, frontline staff, Portfolio Managers, and Senior Business Advisors, ensuring exceptional service.

Possesses a solid foundation and comprehensive understanding of business accounts, transactions, and documentation to effectively assist our members.

Underwrites all cash management applications for business services. This includes partnering with Portfolio Managers and Senior Business Advisors to ensure packages are complete and meet risk guidelines.

Coordinator must be able to read and analyze business financial statements for credit and risk qualifications for certain cash management products.

Performs backend setup for all cash management services in multiple programs with high accuracy.

Payment processing of ACH and wire origination files going to the Federal Reserve for members with cash management services using multiple programs. This process requires high concentration and accuracy.

Assists business members with a 1 on 1 training on various systems powered by our cash management suite of products. This training requires a personalized training experience.

Provides and assists members with technical and system troubleshooting.

Supports the general business member policy and guidelines. This includes acting as a resource and subject matter expert for all business member inquiries and updated procedures.

Responsible for conducting many comprehensive audits of business accounts to ensure compliance with internal policies and regulatory requirements.

High understanding of federal NACHA & payment guidelines relating to ACH and wire origination.

High understanding of federal check clearing processes for deposited and issued items.

Identifies opportunities and initiates referrals to various departments across the organization.

Complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS), and other relevant regulations.

Performs other duties as assigned.

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Minimum of 3 years of professional experience in a dynamic financial environment. Specific experience around core banking systems of 3+ years is preferred. Experience supporting a SAAS solution product or other cash / treasury management services is preferred.

High School Diploma required; some college preferred but not required.

N/A

Intermediate skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.

Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations

Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

Ability to work both autonomously and collaboratively in a fast-paced environment. Must have excellent customer service, communication, organizational and analysis skills. Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a…