Financial Counseling Rep

Overview

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing analytics, AI, intelligent automation, and workflow orchestration.

As a Financial Counseling Associate, you will counsel uninsured and under-insured patients to obtain a paying funding source for their medical service(s). You will accurately and compassionately explain financial options and obligations during financial counseling sessions with patients. A successful candidate will display excellent customer service, commitment to assisting patients, and attention to detail.

To thrive in this job, you’ll need to multi-task, navigate multiple systems, and communicate with compassion and authenticity to build trust with patients when discussing sensitive situations. You will gain and display a thorough understanding of Medicaid and other funding programs to provide patients with clear and concise information.

Previous experience as a financial counselor with a background in medical terminology, understanding state and federal assistance programs, or relevant healthcare experience is a plus.

Here’s what you can expect working as a Financial Counseling Associate:

• You will have the opportunity to help patients navigate difficult times by reducing financial burdens related to their medical care.
• You may be exposed to illness and injuries and may need to be up to date on vaccinations, pass a drug test, and pass a background check prior to hire.
• This is a fast-paced environment; you will need to communicate complex coverage enrollment information with patients and assist with applications effectively and efficiently. R1 training and Financial Counseling leaders are available to help you succeed in this role.
• R1 is committed to your professional growth and development, offering a variety of career and leadership development courses and programs.

• High School Diploma or GED
• Excellent customer service skills
• Compassionate communication
• Spanish bilingual preferred

This role involves frequent movement between work areas and requires the ability to remain mobile throughout the day to perform essential job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. R1 is an equal opportunity employer and does not discriminate on the basis of any protected status.

For this US-based position, the base pay range is $18.00 - $25.44 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is evolving, and our team collaborates to find new solutions, offering opportunities to learn, collaborate across groups, and explore new paths for your career. Our associates contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world. We offer competitive benefits and a supportive culture focused on customer success, patient care, and giving back to the community.

R1 RCM Inc. is dedicated to equal employment opportunity. Employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other protected characteristic.

The company is committed to a harassment-free workplace.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at  for assistance.

CA PRIVACY NOTICE:
California resident job applicants can learn more about their privacy rights. For more information, visit: