Intake Trainer

Pure Infusion is a fast-growing healthcare company and a leader in chronic-condition infusion therapy. We deliver a personalized, private, and meaningful infusion experience for patients who often need ongoing care and consistency. Pure Infusion has been recognized as one of Utah's fastest-growing companies, and we believe that growth is a reflection of our people, purpose, values, and patient-first culture.

Our patients are referred by specialty physicians for biologic and other infusion therapies, often related to autoimmune disorders or primary deficiencies. These patients need more than an appointment. They need a place that feels calm, professional, comfortable, and human.
Our Core Values

We live by four core values that define our culture and guide our hiring:

People-Obsessed

We care deeply about patients, teammates, referring providers, and every person who interacts with Pure Infusion.

Relentlessly Improving

We look for ways to make every visit, every process, and every interaction better than it was yesterday.

We are willing to challenge old healthcare assumptions and build a better model for patients and teams.

Grateful

We serve with humility, appreciate the people around us, and believe gratitude should turn into action.

Schedule and Benefits Snapshot

Our regular hours are generally Monday through Friday, 8 a.m. to 5 p.m., with most weekends and holidays off. In addition to a competitive hourly rate, we offer:

Competitive hourly rate

401(k) Matching

Health, Vision, and Dental Insurance

Over 20 days of paid time off annually

One paid community service day each year to give back in a way that matters to you, either with your clinic, with the corporate team, or through a community cause you personally care about

Position Summary:

The Intake Trainer is responsible for innovation and creation of training programs for intake employees who are onboarding or need additional education. This position requires someone to be observant, creative and have analytical skills. To be successful it will also require an individual to cater to each individual training methods.

Key Responsibilities

• Comfortable working daily with insurance payers to gain prior authorization approval for specialty drug treatments.
• Continuously evaluate employee performance and knowledge to gauge what skills need improvement.
• Create training materials to address gaps in knowledge for the intake team.
• Use available software to create and prepare training materials.
• Create training schedule for new employees.
• Continue to research new and better training methods.
• Research new and more efficient training methods.
• Comfortable working with remote teams in multiple states to coordinate access to specialty drugs and infusion treatments.
• Understands prior authorization of specialty drug regimens.
• Performs other related duties as assigned or requested to maintain a high level of service.
• Demonstrates professional work behavior by following Service Standards and Success factors.
• Complies with departmental organizational policies and procedures and adheres to external agency requirements.

R equired Knowledge and Skills

• Demonstrated work history of being successful at handling prior authorizations, appeals and denials.
• Demonstrates clear communication and effective collaboration to optimize patient care and clinic operations.
• Ability to collaborate with others and offer outstanding customer service.
• Demonstrates a high degree of computer literacy in a PC environment.
• Strong organizational, interpersonal and communication skills.
• Six months of experience of successfully completing federal and commercial payer authorizations.
• Three months of experience successfully completing national contract payer authorizations.
• Three months of experience with successfully completing single case agreements

Education/Licensure/Technical Requirements.

• High school Diploma or equivalent required.
• Some college or business school training preferred.

One year of experience with prior authorizations, federal, commercial, and national contract expertise required.

Ability to meet U.S. employment and eligibility requirements.

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