RCM Collection Manager

Pure Infusion is a fast-growing healthcare company and a leader in chronic-condition infusion therapy. We deliver a personalized, private, and meaningful infusion experience for patients who often need ongoing care and consistency. Pure Infusion has been recognized as one of Utah's fastest-growing companies, and we believe that growth is a reflection of our people, purpose, values, and patient-first culture.

Our patients are referred by specialty physicians for biologic and other infusion therapies, often related to autoimmune disorders or primary deficiencies. These patients need more than an appointment. They need a place that feels calm, professional, comfortable, and human.

We care deeply about patients, teammates, referring providers, and every person who interacts with Pure Infusion.

We look for ways to make every visit, every process, and every interaction better than it was yesterday.

We are willing to challenge old healthcare assumptions and build a better model for patients and teams.

We serve with humility, appreciate the people around us, and believe gratitude should turn into action.

Our regular hours are generally Monday through Friday, 8 a.m. to 5 p.m., with most weekends and holidays off.

• Competitive hourly rate
• 401(k) Matching
• Health, Vision, and Dental Insurance
• Over 20 days of paid time off annually
• One paid community service day each year to give back in a way that matters to you, either with your clinic, with the corporate team, or through a community cause you personally care about

The Revenue Cycle Manager leads the daily operations of Billing, and Collections, while managing accounts receivable across Medicare, Medicaid, commercial payers, and patient balances. The role oversees all back-end revenue cycle functions—

• Develop and implement policies and procedures to ensure accurate and timely billing processes.
• Supervise collection efforts and provide leadership to Business Office Managers and staff.
• Monitor reimbursement trends, prepare analytical reports with trend assessments, and present findings to senior management.
• Stay informed on legislative, regulatory, and payer policy changes; anticipate impacts and communicate updates to relevant teams.
• Ensure compliance with company and payer guidelines through routine audits and process reviews.
• Forecast monthly collections and report projections to senior leadership.
• Collaborate with credentialing teams to minimize revenue disruptions at new and existing sites.
• Recruit, develop, coach, and manage staff, including setting objectives, providing orientation, communicating expectations, and applying progressive discipline as needed.
• Develop cross-functional strategies to exceed cash collection targets, reduce days in accounts receivable (AR), and minimize denial and adjustment rates.
• Track and report key revenue cycle performance indicators (KPIs) to leadership and stakeholders.
• Establish systems and processes to ensure compliance with contract requirements, including claim submission, documentation, fee schedules, credentialing, and site enrollments.
• Provide oversight (in collaboration with financial leadership) on general ledger close activities related to revenue, AR, and billing.
• Maintain contract controls, policies, and procedures in alignment with state/federal laws, compliance plans, and HIPAA regulations.
• Monitor collections against established goals to maximize cash flow and continuously assess claim submission processes for improvements.
• Oversee analysis, recording, and trending of revenue adjustments, write-offs, and denials; provide management with recommendations to reduce future occurrences.

• Experience with R2, Office Ally and Welln Fuse systems highly preferred
• Excellent communication, collaboration, and interpersonal skills to optimize departmental processes and outcomes.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organizational, analytical, and decision-making abilities.
• High computer literacy in PC environments.
• Professional written and verbal communication skills, including grammar and composition.
• Proactive, forward-thinking approach with strong problem-solving skills.
• Proven ability to meet productivity standards and performance metrics.
• Accurate and efficient data entry capabilities.
• Commitment to team goals and collaborative success.