Manager, Cloud Operations

Overview

At NiCE, this position leads the Cloud Operations team responsible for multiple AWS accounts, VPC creation/configuration, IAM management, account security, and oversight. The accounts support highly available production and lab environments. The team enables and supports product engineering teams using AWS PaaS components and handles infrastructure as code for deploying VPCs, NAT gateways, and AWS WAF.

• Ensure Cloud assets are logged and accounted for
• Identify and mitigate zombie infrastructure
• Create expense reports on time
• Adherence to departmental budgets

• Lead a team of Cloud Ops and Dev Ops Engineers and Analysts to support, design, develop, automate, test, deploy, maintain, and continuously improve public cloud platform enablement
• Review and provide the team with defined Cloud platform best practices enablement strategy, standards, procedures, tools, and processes
• Partner with Product leadership to complete work, provide requirements and stakeholder input
• Provide management updates, status reporting, and dashboards from a platform health and security perspective to demonstrate platform progress and process maturity
• Work with cloud hosting vendors to push boundaries on organization cloud platform configuration
• Enable and support product engineering teams hosting of products and services in the Cloud
• Keep the public cloud enablement product and services up and running
• Drive and ensure alignment with Engineering peers and tech leads during strategy, planning, and delivery
• Mentor the Tech Ops platform team to develop and perform at a high level
• Partner with security, compliance, and identity and access management to identify and address cloud platform gaps
• Apply strong analysis, research, and problem-solving skills across various systems to address critical issues
• Follow the company Code of Ethics and internal policies and procedures
• Communicate effectively and professionally with customers inside and outside of NICE CXone

This job description is not intended to be all-inclusive. The employee may perform other reasonable related duties as assigned by management. The organization reserves the right to revise or change job duties as needed. This description does not constitute a contract of employment.

Education Requirements:

• Bachelor's degree in Computer Science or related field or equivalent work experience
• AWS certifications preferred

Experience Requirements:

• 10+ years technical experience (software engineering, systems or network engineering, etc.)
• 5+ years AWS cloud operations management experience
• Ability to work in a fast-paced environment
• Excellent verbal and written skills
• Ability to meet and set short-term and long-term objectives for self and assigned team
• Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision
• Excellent knowledge of Windows Domains, Active Directory, DNS
• Fluent with Microsoft Office and in Contact applications

• AWS Account Administration
• AWS IAM Management
• AWS VPC Experience
• Linux Administration
• AWS PaaS Administration
• Infrastructure as Code experience

About NiCE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse in AI, cloud, and digital, NiCE is recognized as a market leader with 8,500+ employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, disability, veteran status, gender identity, sexual orientation or any other protected category.