Senior Cloud Site Reliability Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Senior Cloud SRE works to improve the reliability and availability of our solutions. This includes providing on‑call support for Major Incidents and helping us reduce the duration and occurrence of outages.

• Create a new dashboard to provide observability for a development team about the health of their application. This can include SLI/SLO metrics.
• Consult with development work streams on SRE services and how we can assist them improve their reliability.
• Automate activities previously done manually to reduce toil.
• Participate in design, definition and scoping of a new solution to meet our internal customer needs. Thoroughly document this and ensure agreement by the participants.
• Document findings and share with other SREs.
• Work with teams to ensure proper monitoring is setup/enabled.
• Identify evolutionary improvements.
• Meet with Incident and Problem Management to discuss previous Major Incidents and help identify root cause and permanent fixes. Help identify which of these SREs can assist with.
• Assist other teams in doing data/performance analysis to identify why an issue is occurring.
• Review work of other SREs and help train them.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
• Practice sustainable incident response and blameless post mortem.
• Assist in creation of automated end‑to‑end diagnostics.
• Communicate effectively to technical and non‑technical peers and customers.
• Coordinate and work on multiple cross‑functional base work initiatives and projects.
• Participate in planning long and short‑term project efforts.
• Lead or provide technical direction for the planning, execution, and validation of testing work.
• Provide technical guidance and coaching/mentoring to team members.
• Follow established processes when performing work or help document and create processes as necessary.
• Document troubleshooting steps and results in appropriate locations for historical access.
• Ensure compliance with policies, procedures, and standards.
• Implement or coordinate remediation required by audits/assessments, and document as necessary.
• Provide on‑call support for high priority incidents.
• Estimate time to complete activities/projects.

• 4+ years programming/scripting experience
• 4+ years of experience working within public or private cloud environments
• 4+ years of SRE or related experience
• Experience with Agile, Jira, Git Hub, monitoring, automation, dashboarding
• 6+ years communicating in English in a technical field.
• Can effectively troubleshoot supported applications effectively.
• Can work on complex issues which may span multiple applications or environments.
• Proactively engages with peers to discuss issues and keep stakeholders updated.
• Mentors co-workers with expertise
• Coordinates work with peers
• Shares discoveries and best practices
• Learns from others within the team
• Self‑Driven. Proactively looks for ways to improve.
• Able to work with little supervision and complete tasks and projects as directed.

• Experience working with Prometheus, Datadog, Grafana, Splunk, BMC
• Experience with Application Performance Monitoring solutions‑Dynatrace, App Dynamics, New Relic
• Experience working with Kubernetes, Docker, microservices, serverless compute
• Experience working with Ansible, Terraform
• Experience with one or more of the following: C#, C++, Java, Python, Perl, or Ruby.

NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.