MSP Support Technician II; Tier 2

Position: MSP Support Technician II (Tier 2)
# MSP Support Technician II (Tier
2)
* Posted:
May 2026*## In-Office (with local client site visits as needed)## Sandy, UT## Full-Time / Permanent## 8:00 AM - 5:00 PM (Mountain Time)##

JOB DETAILS HOME#
** Job description**##
** About qnect

U:
** qnect

U is a managed IT services provider focused on delivering reliable, forward-thinking technology solutions to businesses across a variety of industries. We pride ourselves on providing exceptional service, building strong client relationships, and maintaining a team-oriented culture where collaboration and continuous learning are encouraged. Our mission is simple: empower our clients through technology—and empower our team to do their best work.##

*
* Position Overview:

** We are seeking a skilled and customer-focused
** MSP*
* ** Support Technician II (Tier
2)
** to join our team. This role is responsible for resolving escalated technical issues, supporting a wide range of client environments, and delivering an excellent support experience. This is primarily an in-office role with a strong emphasis on remote support. However, occasional on-site visits to client locations are required to address issues that cannot be resolved remotely. The ideal candidate is a strong problem-solver, an effective communicator, and someone who thrives in a fast-paced, service-oriented environment.##

*
* Key Responsibilities:

*** Provide advanced technical support for hardware, software, and network-related issues
* Diagnose and resolve escalated (Tier
2) support requests in a timely and efficient manner
* Deliver remote support using industry-standard tools, minimizing client downtime
* Perform on-site support at client locations as needed (e.g., hardware resets, troubleshooting, deployments)
* Clearly communicate technical issues and solutions to both technical and non-technical users
* Document all work thoroughly in the ticketing system, including troubleshooting steps and resolutions
* Contribute to internal knowledge base documentation and process improvement
* Collaborate with team members to resolve complex issues and share knowledge
* Escalate issues appropriately when required and follow established escalation procedures
* Assist with small projects, deployments, and client onboarding activities as needed
* Stay current with emerging technologies, tools, and best practices##
** Qualifications &

Experience:

*** Minimum
** 2+ years of experience
** in a technical support role (MSP experience preferred)
* Strong troubleshooting skills across endpoints, networks, and common business applications
* Experience supporting:  + Windows and macOS environments  + Microsoft 365 (Exchange, Teams, SharePoint, etc.)  + Active Directory and basic server administration
* Foundational understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)
* Experience with RMMs (Datto, VSA, Ninja, etc) and PSAs (Connect Wise, BMS, Autotask, etc)
** Skills & Attributes:
*** Excellent communication and customer service skills
* Ability to explain technical concepts clearly to non-technical users
* Strong analytical and problem-solving abilities
* Highly organized with attention to detail and documentation
* Ability to prioritize and manage multiple tasks in a fast-paced environment
* Team-oriented mindset with a willingness to mentor and support others
*
* Additional Requirements:

*** A+ and Network+ Certifications
* Valid driver’s license and reliable transportation
* Ability to travel locally to client sites several times per week as needed
* Ability to pass a background check##
** Why qnect

U?
*** Collaborative and supportive team environment
* Exposure to a wide range of technologies and client environments
* Opportunities for professional growth and skill development
* A company culture that values both technical excellence and people##
** Equal Opportunity Employer**# qnect

U is an equal opportunity employer. We welcome and encourage applicants from all backgrounds.
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