Linux Technical Support Engineer

Job Description

Linux Technical Support Engineer – Provide technical support and problem resolution for enterprise customers. Work with SUSE Linux Enterprise Server, SUSE Linux High Availability Extension, SUSE Manager, SLES for SAP, clustering and container/Docker technologies. Self‑driven and passionate about customer service. Thrive in a complex, diverse technical environment.

• Troubleshoot complex and sensitive customer issues across the product portfolio.
• Provide expert technical support while maintaining highly professional communication with clients.
• Collaborate seamlessly with Customer Support colleagues locally and globally.
• Engage with back‑line and occasionally development teams to address bugs.
• Continuously learn and integrate new product knowledge and technologies into daily work.
• Participate in an on‑call rotation, providing occasional after‑hours and weekend support.

• Technical Customer Support:
  Proven background in Linux services environment with customer‑facing support.
• Customer‑Centric Mindset:
  Strong dedication to satisfaction, doing what it takes to deliver exceptional support.
• Workload Management:
  Highly self‑motivated, able to prioritize, organize, and execute multiple concurrent tasks.
• Strategic Problem Solving:
  Strong analytical skills to assess complex situations and determine the optimal resolution path.
• Communication:
  Excellent interpersonal skills, clarity and professionalism in written and verbal communication.
• Efficient Resolution:
  Adept at delivering timely, accurate solutions via phone and online channels.
• Collaborative Teamwork:
  Thrives in a fast‑paced environment with a team of engineers.
• Technical Agility:
  Aptitude for quickly learning and adapting to new technologies.
• Language Proficiency:
  Fluent in English (written and verbal).

• Bachelor's degree in System Administration, Information Systems, Computer Science, Electrical Engineering, or equivalent practical experience.
• Knowledge equivalent to LPIC‑1 (certification highly preferred).
• Several years of customer support or system administration managing Linux operating systems.
• Ability to read and understand source code.
• Specialization in two or more of the following areas (highly desirable):
  • High Availability / Clustering technologies
  • Storage technologies (SAN, multipath, iSCSI, LVM)
  • Networking concepts and protocols
  • Identity and Access (LDAP, Kerberos, Samba, Active Directory)
  • Linux Kernel
  • Foundational Linux
  • Container technologies

For US only:
Starting base salary 36,000 to 66,000 USD. Commission plan and attractive benefits package including comprehensive medical plan, life and disability insurance, 401(k), Employee Assistance Programme, and paid time off and leave policies.

Other benefits:
Compensation determined by experience, skills, location, internal equity, and budget. Background check required once an offer is accepted.