Computer Technician

• REMOTE PHONE SUPPORT :
  Intermittent Saturday shifts required, 8am-12pm
  • Every other Saturday, approx. 20 shifts per year
• Rare event support as needed outside of the regular schedule
• During a week that a Saturday is required, the following Monday will not be required.

Jump start your IT career! Seeking a creative thinker to join our tech passionate Eccles IT support team! Rare opportunity to fill our entry-level hybrid support position. An incredible, close-knit team of collaborators will provide a wealth of knowledge-sharing and mentoring to this role. Candidate should have excellent customer service skills, be self-driven, and be able to demonstrate a solid tech-skill foundation to build upon.

The Eccles IT Group provides support to an ever-expanding network of academic and student support departments, centers and institutes within the David Eccles School of Business. The helpdesk technician in this role will work with faculty, staff, and PhD students to troubleshoot and resolve problems with computer hardware and software applications on school‑issued desktops, laptops, and tablets. This position includes troubleshooting AV equipment in classrooms on a daily basis, imaging computers, installing new hardware and software, upgrading or replacing components of desktop computers and laptops, and serving as a helpdesk resource for assigned areas.

The Eccles IT Group supports the mission of the Eccles experience to provide a world‑class business education with a unique, entrepreneurial focus on real‑world scenarios where students put what they learn into practice long before graduation.

• Provide on‑site classroom support in multiple buildings to remediate or elevate AV problems in real‑time as they arise. Requires professional interaction with faculty and staff, often in front of large audiences and/or during live Zoom/Teams sessions.
• Provide onsite support for the Executive MBA (EMBA) program and class sessions, intermittent Saturdays.
• Effectively utilize our ITSM ticketing system as an agent, providing clear and accurate documentation. Monitor and respond to incoming requests for support, prioritize and elevate tickets, document resolution steps, record inventory.
• Provide computer support by troubleshooting and correcting problems on all end‑user computing equipment issued by the school.
• Install and upgrade computer hardware and software applications.
• Understand and abide by license restrictions and confidentiality guidelines in reference to applications and information stored within the network. Specifically, regulations regarding PCI and FERPA data.
• Stay current with new computer technology and understand how these relate to ongoing problems and strategic planning.
• Set up equipment for incoming employees and recover equipment from outgoing employees.
• Assist the Program Assistant on related system setup and removal actions.
• Must be able to lift at least 50 lbs.
• Additional tasks as assigned.

• Support occasional school events outside of regular work hours, including nights and weekends.
• Assist with inventory, supply management, and equipment checkout.
• Assist with readying equipment for surplus/retirement.
• Retrieve packages from the mailroom.

Nearly continuously:
Office environment.

Nearly continuously:
Sitting, hearing, listening, talking.

Often:
Repetitive hand motion (such as typing), walking.

• Associate’s degree in a computer‑related field and two years of experience or equivalency (one year of education can be substituted for two years of related work experience) required.
• Demonstrated computer skills, human relations, and effective communication skills are required.

• Audio Visual (AV) experience in conference rooms, classrooms, event spaces, or experience in a professional setting with a technical focus on AV equipment.
• Knowledge of University of Utah systems, policies, and procedures.
• Direct customer service experience with an emphasis on phone/remote support and an expectation of superior in‑person support.
• Familiarity with:
  Windows, macOS, Microsoft Office Products, Splash Top,…