VoiP Engineer

Challenger School is seeking a VoiP Engineer.

Location:

Salt Lake City, UTDepartment:
Management Information Systems (MIS)
Travel:
Required (seasonal, multi-state)

About Challenger School
Challenger School is a mission-driven educational organization focused on developing independent, productive thinkers. Our campuses rely on stable, well-documented telecommunications and network systems to support staff, students, and operations across multiple states.

About the Role
The VoiP Engineer is a hands-on technical role responsible for supporting voice systems, network infrastructure, and physical connectivity across Challenger campuses and corporate offices.
This role combines telecommunications support, basic networking, infrastructure installation, and help desk responsibilities. Work is performed both at a desk and onsite in classrooms, wiring closets, and equipment rooms.
This position is best suited for an IT professional who values clear standards, documentation, accountability, and practical problem-solving in real-world environments.

Key Responsibilities
Telecommunications Systems

Support and maintain IP-PBX and digital phone systems
Troubleshoot VoIP, SIP, and analog (FXO/FXS) systems
Perform adds, moves, and changes
Troubleshoot carrier services (POTS, SIP, business voice)
Apply updates and patches to telecom systems
Work with carriers and vendors to resolve service issues
Support mobile device provisioning and management

Network & Data Communications

Execute switch and router configuration changes using SOPs
Install and configure network equipment
Collect diagnostics and assist with troubleshooting
Work with OEM support for break/fix issues
Apply updates and patches to network systems

Infrastructure & Cabling

Install and maintain structured cabling (voice and data)
Perform wire termination and cable testing
Install and manage MDF, IDF, and MPOE environments
Install racks, cable management systems, and related hardware
Support infrastructure projects, upgrades, and carrier transitions
Work with contractors and service providers
Create and maintain standard operating procedures (SOPs)

General Equipment Support

Install and replace IT equipment (servers, UPS, desktops, peripherals)
Follow established deployment and configuration standards

Help Desk Support

Provide Tier 1-2 support for assigned systems and services
Troubleshoot issues via phone, remote tools, and ticketing systems
Support users across multiple campuses and remote locations
Document issues and resolutions clearly

Travel & Schedule Expectations

Travel to Challenger locations in Utah, California, Nevada, Idaho, and Texas
Approximately 2-3 months of travel per year, with heavier travel during summer
Mileage and per diem reimbursement provided
Scheduled and occasional after-hours and weekend work required

Required Qualifications

Experience with telecommunications systems (IP-PBX, VoIP, SIP)
Basic networking knowledge (TCP/IP, switching, routing)
Experience troubleshooting voice and carrier services
Ability to perform physical installation work (cabling, racks, equipment)
Strong problem-solving and documentation skills
Help desk or end-user support experience
Valid driver's license and ability to travel

Preferred Qualifications

Experience with Mitel, Shore Tel, or similar systems

Experience with mobile device management (MDM)
Experience in multi-site or campus environments
Familiarity with ticketing and remote support tools

Physical Requirements

Ability to work in wiring closets, equipment rooms, and active environments
Ability to lift and move IT equipment (up to approximately 40 lbs)
Ability to use tools for cabling and equipment installation

Salary $90,000-$110,000 commensurate with experience

Benefits include significant Challenger student tuition discounts for children or grandchildren, and (full-time only) health insurance, a 401(k) retirement plan, and paid time off. #CSURGENT