Service Titan Specialist

Job Type

Full-time

Description

Intermountain Home Services (IHS) is a leading provider of residential HVAC, plumbing, electrical, and water treatment solutions across the Intermountain West. With multiple brands and locations, we are actively standardizing our systems, processes, and data through the power of Service Titan.

Position Summary

The Service Titan Specialist will play a critical role in supporting the company's ongoing Service Titan optimization and standardization initiatives across multiple brands and locations. This position will act as a first line of support for internal users via the Service Titan Help Desk, assisting with issue resolution, data integrity, and configuration requests.

The Specialist will also partner closely with the Service Titan Administrator and Brand Champions to document, test, and deploy system enhancements, ensuring all changes align with Intermountain's enterprise standards and best practices.

We're looking for a full-time Service Titan Specialist to join our team. Someone who thrives in a collaborative environment, enjoys solving complex operational challenges, and is passionate about optimizing workflows within Service Titan.

Key Responsibilities:

Help Desk & User Support

• Monitor and respond to Service Titan Help Desk tickets and user inquiries.
• Diagnose and resolve system-related issues ranging from user errors to data configuration challenges.
• Escalate complex or system-wide issues to the Service Titan Administrator as needed.
• Provide friendly, solutions-oriented support while maintaining documentation of resolutions for knowledge base reference.

Standardization & Process Support

• Assist in implementing enterprise-wide Service Titan standardization projects (Pricebook, Payroll, Job Types, Memberships, etc.).
• Document brand-specific workflows and identify opportunities for alignment and process improvement.
• Support testing and deployment of new configurations, integrations, and process changes.
• Help maintain system data accuracy and consistency across all tenants.

Training & Enablement

• Partner with the Service Titan Administrator to create and update user guides, SOPs, and process documentation.
• Assist with user training sessions and onboarding for new hires or feature rollouts.
• Maintain ongoing awareness of Service Titan releases and feature updates.

Additional Support

• Participate in cross-departmental projects and data initiatives as needed.
• Support ad-hoc reporting, analysis, and operational tasks to ensure system and process efficiency.

Requirements

Qualifications:

• 2 or more years of experience working within Service Titan, preferably in an operations, dispatch, or administrative role.
• Strong understanding of Service Titan modules such as Pricebook, Jobs, Payroll, Memberships, and Business Units.
• Excellent communication, analytical, and problem-solving skills.
• Ability to manage multiple priorities and deliver accurate work under tight timelines.
• Proficiency with Excel/Google Sheets, documentation tools, and process management platforms (Asana, Monday, etc.).

Preferred:

• Service Titan Certified Administrator or currently enrolled in certification.
• Experience supporting or training others in Service Titan.
• Familiarity with trades industry operations (HVAC, plumbing, electrical, etc.).
• Knowledge of GL mapping, project billing, or integrations (Sage, Intacct, etc.) is a plus.

Why you should work with us

One Team. Relentless Standards. Results That Matter.

At Intermountain Home Services (IHS) and its family of brands, we don't just fix pipes and tune HVAC units-we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that's scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.

We empower our brands and our people to win together-designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren't just part of a company, they're part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.

Intermountain Home Services is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.