Senior DevOps Engineer

Role Overview

The Senior Dev Ops Engineer is a key member of the Platform Engineering Analytics team, responsible for building and maintaining cloud infrastructure, automation frameworks, and continuous delivery pipelines that support scalable, high‑quality SaaS products. This role combines hands‑on AWS operations, Dev Ops automation, infrastructure management, and production support while driving improvements in deployment speed, reliability, and system performance. The Senior Dev Ops Engineer will also serve as a technical mentor and thought leader within the engineering organization.

• Partner with the Content Analytics team to develop and execute Dev Ops‑related initiatives and user stories.
• Design, build, and maintain AWS cloud infrastructure, including EC2, S3, Lambda, Cloud Watch, RDS, Kinesis, and Cloud Formation.
• Manage Docker containers and containerized microservices environments.
• Build, maintain, and optimize continuous integration and continuous deployment (CI/CD) pipelines.
• Manage daily Dev Ops operations, including build systems, release management, and artifact repositories.
• Perform ongoing maintenance, upgrades, and support for production and non‑production environments.
• Design and implement automated quality gates and release validation processes.
• Evaluate, prototype, and introduce new technologies that improve automation, scalability, and operational efficiency.
• Troubleshoot production issues, performance bottlenecks, outages, and security incidents.
• Collaborate closely with agile development teams to improve software delivery processes.
• Mentor and train Dev Ops and Software Engineers on best practices and emerging technologies.
• Participate in occasional after‑hours or weekend support when required.

• Bachelor’s degree in computer science, Business Information Systems, or a related field (or equivalent experience).
• 6+ years of experience working within software development organizations.
• 3+ years of experience building and managing Docker containers and containerized microservices.
• Strong Linux administration and troubleshooting experience.
• Proficiency with scripting languages such as Python, Shell, or Bash.
• Hands‑on AWS experience, including:
• EC2
• S3
• Cloud Watch
• Lambda
• Kinesis
• Cloud Formation
• RDS
• Experience building, maintaining, and operating CI/CD pipelines.
• Experience with infrastructure automation and configuration management tools such as:
• Chef
• Puppet
• Cloud Formation
• Strong understanding of Dev Ops, Continuous Delivery, and automation best practices.
• Ability to thrive in fast‑paced, high‑pressure environments.
• Strong communication skills and ability to collaborate with global teams.

• Docker
• Python
• Bash / Shell Scripting
• Cloud Formation
• Infrastructure Automation
• Release Engineering
• Production Operations

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

As set forth in NICE’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.