SDA Network Technician III Security Clearance

RMantra Solutions is seeking a cleared Network Technician to support critical defense operations at Hill AFB. You will join our Operations and Maintenance (O&M) team to provide 24/7/365 real‑time monitoring, fault isolation, and network restoration services. This role sits at the front lines of maintaining vital Defense Information Systems Network (DISN) infrastructure and requires a proactive approach to handling network incidents.

• Network Monitoring & Incident Management:
  Monitor network events and element management failures globally on a 24/7/365 basis using multiple monitoring tools.
• Ticket Management:
  Create, update, track, and monitor incident tickets within Service Now from creation through resolution.
• Fault Isolation:
  Diagnose and troubleshoot systems, hardware, software, circuits, and facilities to locate the root cause of network issues.
• Incident Correlation:
  Analyze alarms proactively to filter, correlate, and isolate root causes of complex infrastructure faults.
• Restoration & Fault Correction – Service Restoration:
  Restore networks to full operation, executing circuit reroutes and normalization due to outages, degradations, or Authorized Service Interruptions (ASIs).
• Circuit Rerouting:
  Reroute routine circuits within 24 hours of notification and document changes in the Configuration Management Database (CMDB). Vendor Coordination:
  Collaborate with external service providers to replace faulty elements and track service restoration to meet strict DISN Service Level Agreements (SLAs).
• Verification:
  Confirm total service restoration with customers before closing out tickets.
• Communication & Leadership Support – Situational Awareness:
  Provide timely, high‑level situational awareness updates to leadership and impacted user communities using approved communication channels.
• Escalation Management:
  Handle fault escalations and status updates seamlessly between Tier 1 and Tier 2 support levels.
• Collaboration:
  
  Work directly under the guidance of the Shift Lead and O&M leadership while providing technical insight to peers and customers.
• Training Support:
  Assist in training Network Controllers, evaluate Standard Operating Procedures (SOPs), and provide constructive feedback on O&M tools.

• Security Clearance:
  Must possess an active U.S. Secret security clearance with the ability to obtain and maintain a Top Secret clearance.
• DoD 8570 Compliance:
  Must hold an active DoD 8570 IAT Level II baseline certification (e.g., Security+ CE, or equivalent) valid on your start date.
• Operations Flexibility:
  Absolute ability to support a continuous 24/7/365 shift work schedule.
• Network
  
  Experience:
  
  Demonstrated experience with alarm surveillance, fault management, performance management, or LAN maintenance.
• Topologies:
  General understanding of both transport and IP network topologies.
• Technical Expertise:
  Must possess hands‑on proficiency in three or more of the following technologies:
  Cisco / Juniper routers and switches;
  Routing protocols and crypto devices; DSN / DRSN and Video Services;
  Promina, MSPP, DWDM, or Optical Switching.
• Education & Experience:
  
  High School Diploma (or equivalent) combined with 2–4 years of direct network technician experience. Experience working within GSMO framework environments is highly preferred.