Director, Commercial Liability Claims

WCF Insurance is an “A” rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience.

The Director of Commercial Liability Claims leads the commercial liability claims function and provides strategic direction for claims operations, performance, and technical excellence. This role oversees complex liability claims, develops and supports a high-performing claims team, and partners with internal and external stakeholders to drive effective claim outcomes, regulatory compliance, and strong financial results.

While we welcome applications from qualified candidates in the US, this position is based in Sandy, Utah. Candidates who reside in Utah or are willing to relocate to the Sandy, UT area are strongly preferred. Relocation assistance is available for eligible candidates offered the position.

• Lead the general liability claims function including strategy, performance, and technical standards
• Establish and implement claims handling strategies, policies, and procedures to ensure consistent, high-quality outcomes
• Monitor and manage claim reserves, settlement authority, and expense controls to support financial performance and profitability
• Oversee vendor relationships, defense counsel, and third-party administrators to ensure effective claim outcomes

• The most qualified applicants will bring:
  Bachelor's degree in business, risk management, insurance, or law;
  Juris Doctor preferred
• At least ten years of experience in umbrella and liability claims and insurance administration
• Commercial claims experience
• Proven leadership and managerial skills
• Deep expertise in general liability, auto liability, and/or commercial casualty claims
• Strong understanding of litigation, coverage analysis, litigation strategy, and complex claims handling
• Experience with claims analytics, trend identification, and operational improvement initiatives
• Excellent communication, negotiation, and decision‑making skills
• Partner cross‑functionally with underwriting, actuarial, finance, and risk management to align claim strategies with business objectives
• Analyze claims data, loss trends, and emerging risks to drive continuous improvement and proactive risk mitigation
• Manage department compliance with state and federal regulatory requirements
• Communicate key claims trends and performance indicators to leadership
• Provide leadership, direction, and support for the claims department
• Support development, engagement, and retention of a high‑performing claims team

• Medical, dental, and vision insurance.
• Company paid life insurance
• 401K with a generous 6% employer match
• Employee Assistance Program (EAP)
• Time off to volunteer in the local community
• All employees earn 4 weeks of vacation their first year.

The expected salary range for this position is -. This salary range depends on experience, education, and location for this specific position.

The person in this position must demonstrate the WCF values of doing the right thing, being great at your job, and helping others succeed to fulfill the company’s mission of excellence.

This position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high‑stress situations that require meeting deadlines. The employee…