Manager Fraud Investigations

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** Please reference the schedule and minimum qualifications listed below before applying.
** If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at  option 1 or email  and every reasonable effort will be made to accommodate your needs in a timely manner.#
** Job Summary
** Manage the investigation of fraud committed by and against the membership and direct recovery efforts of fraud losses by coaching, mentoring and training the Fraud Investigations Team to high levels of efficiency and performance. Aligns team with the core values and strategic objectives of the credit union. This role requires a forward-thinking leader who can anticipate and adapt to the rapidly changing landscape of fraud and financial crime.

The ideal candidate will have a deep understanding of advanced technologies, including artificial intelligence, machine learning, and blockchain, to enhance our investigative capabilities.#
** Job Description
**** LOCATION
* * Mountain America Center - Hybrid:9800 S Monroe St  Sandy, UT 84070
** SCHEDULE
* * Full Time To be effective, an individual must be able to perform each job duty successfully.
* Exemplify Mountain America's core values and philosophy while fulfilling responsibilities as a leader in the organization; align personal and team efforts with the mission and vision of the credit union.
* Direct and manage the daily workflow, processes, and functions of the Fraud Investigations Team to effectively investigate fraud committed by and against the members of the credit union and maximize recoveries through all legal efforts.
* Direct and manage compliance and quality evaluations on Fraud Investigations Team; apply appropriate decision-making to ensure quality service to members, productivity and accuracy; and appropriately recognize and reward Fraud Investigations Team performance.
* Lead and mentor a team of fraud investigators, fostering a culture of innovation and continuous improvement.
* Develop and implement advanced fraud detection and prevention strategies using AI and machine learning algorithms.
* Collaborate with cross-functional teams to integrate blockchain technology for secure and transparent transaction monitoring.
* Ability to guide the team through different Linking analysis techniques that examine the connections, relationships, and dependencies between individuals, accounts, addresses, devices, IP addresses, payment cards, transactions, and other entities or events for possible signs of fraudulent behavior
* Demonstrate a strong ability to recover funds swiftly and with meticulous care, ensuring minimal disruption to affected parties while maintaining the highest standards of integrity and diligence.
* Conduct thematic analysis of fraud trends and case data, identifying patterns and insights, and effectively communicate findings to senior management to inform strategic decision-making and risk mitigation efforts.
* Stay abreast of emerging fraud trends and regulatory changes, ensuring the team is equipped to address new challenges.
* Utilize data analytics to identify patterns and anomalies, driving proactive fraud prevention measures.
* Oversee the development and deployment of automated investigation tools to streamline processes and enhance efficiency.
* Explore and evaluate new tools and vendors to ensure the team leverages cutting-edge technology and industry best practices in fraud prevention and investigation.
* Build and maintain relationships with industry partners, law enforcement, and regulatory bodies to stay informed of best practices and collaborate on joint initiatives.
* Ensure that regular performance evaluation reports are generated and appropriately distributed, including proper case/workflow management and write-offs; and analyze trends in the investigation and recovery processes.
* Monitor telephone and written communication to ensure conformance to established service standards; to track employee performance; increase efficiency; and recommend enhancements for continual quality improvement.
* Oversight of training and coaching on Visa Chargeback guidelines, network rules, processes, investigative techniques, internal policies and procedures, and appropriate decision-making.
* Ensure quality control metrics are being appropriately evaluated; that investigations are being properly documented; and that regular coaching occurs.
* Regularly evaluate Fraud Investigations Team performance and complete annual performance reviews.
* Assist with investigations and recoveries and act as a direct point of contact for any questions or concerns regarding the investigation process, escalations, and/or possible suspicious claims.
* Effectively communicate with direct supervisor on all matters related to own job responsibilities and Fraud Investigation Team operations.
* Demonstrate effective lateral management and cross functional expertise while collaborating with…