Transaction Processing Supervisor

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Transaction Processing Supervisor oversees daily operational activities and leads a team responsible for processing high-volume, time-sensitive transactions. This role is accountable for team performance, staff development, and operational excellence while ensuring quality, productivity, and compliance standards are consistently met.

• Directly supervise and manage team members, including hiring, disciplinary actions, and employee terminations in accordance with company policy.
• Monitor and analyze performance metrics such as productivity, quality, accuracy, and attendance; provide ongoing coaching and development to drive continuous improvement.
• Conduct and manage performance improvement plans (PIPs) and employee evaluations.
• Lead, motivate, and support team members in achieving daily, monthly, and long-term individual and team goals.
• Use strong operational knowledge and problem-solving skills to address workflow challenges and resolve escalated issues.
• Supervise and coordinate daily tasks within complex business operations, technical support, or production environments.
• Maintain accountability for functional, operational, and/or program-level performance and outcomes.
• Ensure compliance with organizational policies, security requirements, and procedural standards.

• Minimum of one year of supervisory and/or management experience.
• Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and SharePoint.
• Ability to work independently with minimal supervision and exercise sound judgment.
• High school diploma.
• Ability to successfully pass a background check, drug screening, and obtain a Public Trust Security Clearance.
• U.S. citizenship.

• Experience working in a mailroom or warehouse environment.

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Perks and rewards designed for you:

Our health and welfare benefits can be tailored to fit you and your family’s needs and start on the first day of employment.

We will support you as you save for your future.

We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

We provide attractive paid time off packages designed for you to enjoy your life away from work.

We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

• Bring your authentic self to work.
• Grow and thrive, both personally and professionally.
• Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be…