Shop and Custom Build Manager

We’re seeking a dynamic Shop & Custom Build Manager to be the heartbeat of our Sandy facility — bridging high-touch sales and front-office consultative work with hands-on leadership on the shop floor. This is a leadership role for someone who thrives in a fast-paced, multi-tasking environment and who can drive both customer experience and production excellence.

• Lead consultative sales for custom builds: qualify customers, recommend packages/options, prepare proposals, manage expectations, and close deals.
• Own project lifecycle: scope builds, create/approve estimates, set timelines, coordinate parts procurement, and manage budgets.
• Manage daily production workflow: schedule jobs, prioritize work, ensure on-time delivery and quality standards.
• Floor leadership: provide real-time direction to technicians, perform QA inspections, and conduct test drives for final sign-off.
• Inventory & vendor management: maintain inventory levels, order parts, manage vendor relationships, and prevent build delays.
• Team development: hire, mentor, schedule, and evaluate technicians; foster safety, efficiency, and a customer-first culture.
• Shop operations & reporting: track KPIs (turnaround, labor efficiency, profitability), maintain accurate work orders/warranty records, and support budgeting and process improvements.
• Customer communication: provide regular build updates, manage change orders, and ensure excellent post-delivery follow-up.
• Represent Alpine Overland at events and in the local overland community when needed.

• 3–5+ years supervisory/management experience in the automotive or aftermarket industry.
• Proven sales performance history—consultative, relationship-based selling with measurable results.
• Deep technical knowledge of Toyota and Lexus 4WD platforms (Tacoma, 4
  
  Runner, Tundra) and overland systems (suspension, armor, electrical, re-gearing).
• Strong project management skills; comfortable using CRM and inventory/shop-management software.
• Excellent communication, leadership, and organizational skills; ability to make decisions under pressure.
• Valid driver’s license and clean driving record.
• Passion for overlanding and vehicle customization.

• ASE certifications (Service Management, Parts Specialist) or equivalent.
• Formal project management certification (PMP or similar).
• Associate’s/Bachelor’s in Business, Marketing, or related field.
• Active participation in local off-road/overland communities or events.

• Ability to stand/walk 8+ hours in a shop environment; occasional lifting up to 50 lbs for inventory tasks; comfortable performing test drives and on-lift inspections.