Shift Lead

Overview

Shift Lead is responsible for performing the duties of a Client Services Coordinator or Vet Assistant when not filling in for the Practice Manager or Chief of Staff. The role involves guiding the team to maximize productivity and profitability, ensuring effective communication with all clients and internal stakeholders, and maintaining high standards of client service and quality care.

• Assist and support hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients.
• Follow Banfield protocols and practices, focusing the team on practice priorities while building our culture and brand.
• Supervise the team day‑to‑day when called upon, ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity.
• Create an environment in which the team delivers quality, efficient veterinary care and fosters associate engagement and satisfaction.
• Provide professional, efficient client service as a role model, including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
• Assist in scheduling associates to meet client needs, proactively planning time off and continuing‑education scheduling.
• Ensure compliance with all practice policies and procedures, including Banfield dress and grooming guidelines.

• Must be 18 years of age or older.
• Must have a minimum of two years of veterinary hospital experience.
• Must be available to work weekend and evening shifts.
• Must be comfortable working in an environment with loud noise and strong smells.
• Must adhere to Banfield’s drug‑free, smoke‑free workplace policies.

$17.57 - $22.45 hourly. The specific rate is determined by experience, skill level, education, and location.

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Student Debt Relief Program for full‑time DVMs.
• Paid Time Off and Holidays.
• Mental Health and Wellbeing Resources, including free coaching and counseling.
• Associate Life Insurance (company‑paid) and Supplemental Life Insurance.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for eligible positions.
• Backup Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for pets.
• Exclusive Discounts on products and services.

All benefits eligibility depends on employment status. Full‑time associates are eligible for all programs; part‑time associates are eligible for those benefits with an asterisk (*). Students and DVMs are subject to additional eligibility criteria.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.

Banfield Pet Hospital complies with all applicable federal, state, and local laws governing nondiscrimination.