Lead QA Architect

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

As the Lead QA Architect, you will lead the quality assurance efforts for NiCE’s critical product suite, ensuring the highest standards of quality and reliability. This role focuses on driving quality and automation strategies, implementing shift-left practices, defining and tracking quality metrics, mentoring QA leads, promoting a culture of quality and excellence, and deriving the roadmap for continuous improvement.

• Serve as the quality leader for an entire domain and be accountable for the product quality
• Actively track the domain’s quality tasks, analyze the testing needs, and define QA activities and ownership
• Continuously analyze and challenge existing testing coverage
• Plan, develop, and execute test strategy across domain
• Lead quality assurance efforts that align with product objectives to ship products rapidly and with confidence
• Implement and evolve QA processes to get effective test signals and scale testing efforts across our services
• Partner with engineering and Dev Ops teams to leverage automation for scalable solutions to prevent regressions and ensure the reliability of product
• Plan and lead NFR testing
• Define guidelines and best practices for our automation and manual testing procedures
• Coordinate cross‑organizations/cross‑region testing activities

• 5 years QA leadership experience:
  Team leader/Manager
• Minimum 5 years of experience as a QA engineer with at least 4 years of automation experience
• Extensive experience designing tests for an enterprise software solution
• Leadership, coordination abilities and ability to influence without authority
• Ability to define QA processes across development groups
• Hands‑on experience with CI/CD and Test‑Driven Development
• Excellent communication skills (written and verbal) and interpersonal skills
• Experience with full software development lifecycle using Agile Development processes
• Superior analytical and problem‑solving abilities
• Strong self‑motivation; excellent work ethic, dependable and responsible

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.