Shift Lead

REPORTING RELATIONSHIPS

Position

Reports To:

Operator, General Manager, Assistant General Manager

Positions Supervised: FOH and BOH Team Member

As a Production Shift Lead, you will be responsible for supervising, supporting and training production team members and ensuring they are preparing, cooking, and serving high-quality food while maintaining food safety, cleanliness standards, and properly following recipes. This is a hands-on role that requires strong organizational skills and the ability to work in a fast-paced environment.

• Organizing shift schedules for team members
• Assigning duties to specific employees based on role and skills
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits
• Opening/Closing the restaurant
• Will have knowledge of the different positions
• Guest responses, Closing Open Alerts, Accuracy, Greet, Verify, Thank, WOW’s
• Catering – Delivery Schedule, Event Print, Team Communication, Logistics, Accuracy;
  Food Safety – Oversee Daily HAACP completion and Steritech requirements
• Facilities – Assign and follow up on Daily/Weekly Duties (store cleanliness, equipment tracking & follow up)
• Support Orientation and Train FOH/BOH Team Members
• Assumes responsibility for related duties as required or assigned

Education/Certification:

• Food Handler permit
• Serv Safe Certification
• Valid Driver's License

Experience

Required:

• Proven experience as a supervisor, preferably in a fast-paced kitchen environment
• Strong knowledge of food preparation techniques and safety standards
• Ability to follow recipes and instructions accurately
• Excellent time management skills and the ability to multitask in a busy kitchen
• Strong communication skills and a team-oriented attitude
• Minimum of 1 year of experience in a similar role

Skills/Abilities:

• Ability to stand for long periods and lift heavy items (up to 50 lbs)

• Finger dexterity:
  Using primarily the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
• Talking:
  Convey detailed or important instructions or ideas accurately, loudly, or quickly
• Hearing:
  Adequate hearing to respond to alarms, signals, and other sounds
• Vision:
  Good eyesight to read menus, orders, tickets, and small print on labels or inventory items; peripheral vision to monitor surroundings
• Physical Strength:
  Stand for long periods and lift heavy items (up to 50 lbs); may need to lift or maneuver equipment, packages, or tools
• Coordination:
  Hand-eye coordination to handle food, drinks, utensils, and equipment; balance multiple tasks
• Stamina:
  Long hours of standing work requiring endurance
• Mobility:
  Stand and walk for extended periods; frequent bending, stooping, and reaching

• Environment:
  Capable of working in a hot, fast-paced kitchen environment
• Mobility:
  Capable of driving; ability to load and unload merchandise

• Reasoning Ability: Ability to deal with a variety of variables under limited standardization and to interpret various instructions
• Mental Alertness: Maintaining alertness and quick reflexes is crucial where applicable
• Mathematics Ability: Ability to perform basic math skills

Job descriptions assist organizations in ensuring fair hiring, effective appraisal, and related promotion, transfer, layoff, and termination decisions. They are an integral part of compensation systems. This description includes essential functions and basic duties; peripheral tasks are excluded unless assigned. Requirements, skills, and abilities are the minimal standards required to perform the positions. Additional functions may be assigned by supervisors.

In accordance with the Americans with Disabilities Act, modifications may be made to accommodate disabled individuals, provided safety and operational considerations are met. This description does not create a contract, and the organization remains an at-will employer.