Replacement Sales Consultant

Mountain West Windows and Doors is an industry leader dedicated to improving the lives of our customers and team members. We offer training, growth opportunities, and a fun, fast-paced work environment where you can thrive as part of a supportive team.

We provide competitive pay, excellent benefits, bonuses, 401(k) retirement plan, profit sharing, and generous paid time off. With our positive culture and strong family spirit, we’re passionate about what we do and creating a great place to work.

This position is responsible for the sales of in-home residential window and door replacement. Involves 7 step in-home selling process; product demonstrations, project evaluation and measuring, project estimating, closing the sale, following the job through the system, and collecting the payment after the install is completed. Responsible for managing all practices and procedures designed to increase sales, enhance profitability, and develop very satisfied customers.

Expected to generate repeat customers, referral customers, and new customers independent of Marvin’s advertising and marketing efforts. Keys to success include the ability to effectively handle and resolve customer objections and confidently close sales in the home.

• Responsible for all field activity relating to customer relations, product sales, collections, and customer satisfaction for the replacement segment.
• Pursues leads, gives product demonstrations both in the home and at the Showroom, discusses product options with the customer and takes on-site measurements.
• Responsible for creating self-generated leads to supplement customer base.
• Ensures quotes and orders are accurate and follows company sales processes.
• Completes all required paperwork to ensure all necessary information is present, allowing the Project Coordinator and Installer to efficiently complete the project.
• Complies with company policies on pricing, product offering, installation, credit and collections.
• Follows up with prospects to inform them of business changes such as product offering, pricing, or assembly options in a timely manner.
• Must be computer literate and able to use electronic software (PQM, MSOffice, ACE, etc.) to track, quote, sell and order products.
• Follows up with all customers to ensure that the project meets or exceeds the customers' expectations.
• Coordinates and communicates with the Project Coordinator to ensure accurate understanding of and timely resolution to customer issues.
• Participates in various departmental and interdepartmental meetings or training as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands, and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a valid driver’s license and comply with the company's Fleet Safety Policy.

BS/BA, AA or Technical degree (or equivalent) and 2-4 years of successful in‑home selling experience is preferred. Customer service or general business experience would also apply to this role. Prior knowledge of general construction applications and terminology and/or windows and doors applications or components is desirable.

Proficiency with Microsoft Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Marvin proprietary software (i.e., OMS, etc.). Ability to compile and decipher information in spreadsheet format.

Excellent verbal and written English language skills are required as well as good public relations and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must…