Replacement Sales Consultant

Job Details

Location:

Sandy, UT 84070. Position type:
Full Time. Travel: 50 % or more. Shift: Any. Category:
Sales.

Competitive pay, excellent benefits, bonuses, 401(k) retirement plan, profit sharing, and generous paid time off.

This position is responsible for the sales of in‑home residential window and door replacement. It involves a seven‑step in‑home selling process: product demonstrations, project evaluation and measuring, project estimating, closing the sale, following the job through the system, and collecting payment after the installation is completed. The role manages all practices designed to increase sales, enhance profitability, and develop very satisfied customers, generating repeat, referral, and new customers independent of the company’s advertising and marketing efforts.

• Responsible for all field activity relating to customer relations, product sales, collections, and customer satisfaction for the replacement segment.
• Pursues leads, gives product demonstrations both in the home and at the showroom, discusses product options with the customer and takes on‑site measurements.
• Responsible for creating self‑generated leads to supplement the customer base.
• Ensures quotes and orders are accurate and follows company sales processes.
• Completes all required paperwork to ensure all necessary information is present, allowing the Project Coordinator and Installer to efficiently complete the project.
• Complies with company policies on pricing, product offering, installation, credit, and collections.
• Follows up with prospects to inform them of business changes such as product offering, pricing, or assembly options in a timely manner.
• Must be computer literate and able to use electronic software (PQM, MS Office, ACE, etc.) to track, quote, sell, and order products.
• Follows up with all customers to ensure that the project meets or exceeds the customers' expectations.
• Coordinates and communicates with the Project Coordinator to ensure accurate understanding of and timely resolution to customer issues.
• Participates in various departmental and interdepartmental meetings or training as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must have a valid driver’s license and comply with the company’s Fleet Safety Policy.

• BS/BA, AA, or technical degree (or equivalent) and 2–4 years of successful in‑home selling experience is preferred.
• Customer service or general business experience also applies.
• Prior knowledge of general construction applications and terminology and/or windows and doors applications or components is desirable.

Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint software applications. Will be expected to develop proficiency in Marvin proprietary software (e.g., OMS).

Excellent verbal and written English language skills, good public relations and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Must display excellent phone and email etiquette and present an appropriate attitude when interacting with customers or coworkers.

A team player who is proactive, self‑disciplined, self‑motivated, and demonstrates the ability to follow projects through to completion. Attention to detail, organizational skills, task prioritization, and deadline management are required. Must present a clean and neat physical appearance and be able to investigate issues and resolve conflict in the best interests of the business and customers.

Ability to subtract two‑digit numbers; multiply and divide with tens and hundreds; calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth; and apply basic concepts of algebra, geometry, and general business math.

Perform duties that require sitting, using hands…