Account Manager, Powders & Cereals

Position Summary

THIS ROLE COVERS:
Food Manufacturing and CPG Accounts across the Western United States. The ideal candidate will reside in:
Phoenix or the Salt Lake City area.

The Account Manager plays an integral role in helping Balchem become our most strategic customers’ preferred supplier by developing customer intimacy, demonstrating market-leading knowledge, delivering profitable market access solutions, and providing exceptional customer service. Leading cross-functional teams within Balchem to develop and execute short and long‑term strategic account plans with their assigned customers will be required. Therefore, the Strategic Account Manager is a passionate, resilient, agile leader who is accountable and approachable as he/she proactively leads efforts to develop and grow their accounts while also maintaining the current business.

Analytical skills, self‑awareness, attention to detail and strong communication skills across all levels within the organization are critical in developing and managing trusting relationships with both internal and external stakeholders.

• Develop and execute short and long‑term strategic account plans for assigned accounts; regularly review and provide status reports on progress against account plan and sales budget
• Independently identify customer needs and work closely with Balchem Marketing, Product Management, Product Development, Customer Service and Finance staff to deliver marketable products and solutions
• Obtain and report marketing data for successful achievement of business objectives and strategies; monitor trends, competitive activity, product development, and market penetration; recommend course of action to prevent loss of existing business and grow new business
• Plan, schedule, and make regular calls to assigned accounts; facilitate meetings for various company professionals to provide multi‑level support and relationships
• Manage contracts and pricing, including negotiations, at assigned accounts
• Communicate and maintain accurate sales forecasts and be accountable and responsible for delivering budget and growth targets
• Respond to customer inquiries for samples, technical/quality/regulatory data as well as support on the use and application of products
• Receive limited supervision and direction
• Comply with all policies and procedures of the corporation
• Perform other duties as required

• Bachelor’s degree with MBA required; technical degree preferred
• Minimum 7 years progressive sales or business development experience with the most recent 2+ years managing multiple accounts within the food ingredient industry
• Strong leadership, relationship‑building and negotiation skills with a proven track record of developing and executing strategic plans
• Strong business acumen with the ability to lead and develop cross‑functional opportunities between Balchem and customers across all levels within the organizations
• Willingness to travel up to 60% with overnight stays required

Balchem is committed to a workplace culture that values and promotes diversity, inclusion, equal employment opportunities, and a work environment free of harassment and hostility.