Manager, Sales Development, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

As the Manager, Sales Development, you will lead a team of Sales Development Representatives (SDRs) tasked with generating new business opportunities. You will develop your team’s skills, drive pipeline growth, and ensure alignment between Sales and Marketing. Coaching your team to exceed quotas while preparing them for their next career steps is a key focus.

• Team Leadership: Hire, onboard, and manage a high‑performing team of SDRs.
• Coaching: Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates and professional development.
• Strategy: Partner with Sales Leadership and Marketing to refine our Target Account Framework and ensure SDRs target the right personas within our ICP.
• Execution: Drive team activity and performance to consistently meet or exceed monthly and quarterly pipeline goals.
• Operational Excellence: Manage and report on team metrics, ensuring CRM hygiene and effective use of our sales engagement stack.
• Collaboration: Work closely with Account Executives to ensure a seamless hand‑off of qualified opportunities and alignment on territory strategy.

• Experience: Proven experience in sales development leadership or a consistent track record as a top‑performing Senior SDR/Team Lead.
• Communication: Exceptional verbal and written communication skills with the ability to motivate and inspire a team.
• Analytical
  
  Skills:
  
  Ability to use data to identify trends, track performance, and make informed strategic decisions.
• Adaptability: Thrives in a fast‑paced, high‑growth environment and can navigate ambiguity.
• Tech Savvy: Proficiency with Salesforce and sales engagement tools (e.g., Outreach, Salesloft).
• Leadership Style: A “player‑coach” mentality with a passion for developing talent and building a culture of accountability and psychological safety.

• Skill Development: Promote SDRs into other roles within the company, especially in sales, focusing on continuous learning and skill enhancement.
• High-Performing Culture: Be part of a high‑growth, well‑established software company where performance is recognized and rewarded.
• Collaborative Environment: Work in a supportive and collaborative environment where contributions are valued.
• Valuable Work: Engage in meaningful work that directly impacts growth and success.
• Respected Role: The SDR role is respected and seen as a critical component of the sales strategy.

We operate on a NiCE‑FLEX hybrid model: 2 days working from the office and 3 days remote each week. Office days focus on face‑to‑face meetings and collaborative thinking.

NiCE Ltd. (NASDAQ: NICE) delivers software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. NiCE software manages more than 120 million customer interactions and monitors over 3 billion financial transactions. Known as an innovation powerhouse in AI, cloud, and digital, NiCE is the market leader in its domains with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.