Account Coordinator

We are seeking a detail-oriented and proactive Account Coordinator to join our Employee Benefits team. In this mid-level role, you will manage and support day-to-day operations for a portfolio of client accounts, ranging from small to large groups. You will collaborate closely with Account Managers, Account Executives, clients, and carriers to ensure smooth processes, accurate data, and exceptional client service.

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* Key Responsibilities:

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* ** Client Service & Communication*
* + Manage daily communication with assigned client accounts, ensuringtimelyand effective service delivery

+ Respond promptly and professionally to service needs of clients and the account management team. Communicate viaemail, phone, and video conferencing.

+ Occasional need to attend onsite client meetings with team.

** System Management & Administration*
* + Gainexpertisein and utilize

Employee Navigator andBenefitPointsystems to manage employee benefits

+ Provide training to HR users on operating benefit administration systems

+ Maintain electronic filing andrequireddata in agency management systems

+ Prepare basic census data using Excel for carrier coordination

** Enrollment & Carrier Coordination*
* + Support Account Managers with enrollment needs for assigned accounts

+ Resolve carrier discrepancies for automated lines of coverage

+ Address discrepancies from third-party enrollers promptly and accurately

+ Coordinate with carriers toestablishportal access for new groups

+ Oversee the enrollment census process with multiple carriers

+ Process close-outs with carriers on tight deadlines

+ Conduct andfinalizeclose-out audits within
45 daysof the renewal date

+ Preparedeliverables and marketing materials todistributeto clients

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* Qualifications:

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* *
* Required:

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* + High school diploma

+ 1-2 years of experience within client facing administration or management.

+ Preference for experience in employee benefits, human resources, insurance, or a related field

** Preferred:*
* + Life, Accident, and Health Insurance License (or ability to obtain within1 yearof employment)

+ Bachelor's degree

+ Prior experience with benefit administration platforms (Employee Navigator,Benefit Point, or similar)

** Skills and Attributes:*
* + Exceptional attention to detail and organizational skills

+ Strong problem-solving abilities and a proactive mindset

+ Basic Excelproficiencyfor census data management

+ Proficiency in MS Office

+ Comfortable working with technology and learning new systems

+ Ability to manage deadlines and multitask in a fast-paced environment

+ Ability to train and support clients with varying levels of system knowledge

+ Excellent written and oral communication skills, with the ability to engage professionally via multiple channels

** Why Join Us?*
* This offers the opportunity to work with diverse client accounts and develop expertise in employee benefits administration. For motivated individuals, there are opportunities for career advancement and growth within our expanding organization. You'll work alongside experienced professionals and contribute to delivering exceptional service to businesses in our community.

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* What We Offer:

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* + Medical/dental/vision/life insurance

+ 401k matching program

+ Health Savings Account funding and voluntary insurance options

+ Professional development and learning opportunities

+ Growth opportunities within a growing organization

+ A motivated, collaborative team environment

** _This is a hybrid role, requiring_*
* ** _T/W/TH in office_*
* ** _._*
* Department Account Management & Service

Required Experience:

1-2 years of relevant experience

Required Travel:
Negligible

Required

Education:

High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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