Account Manager

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About Market Star :

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs.

We provide service and support to our communities through the Market Star Foundation.

Our exceptional team is the cornerstone of Market Star's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our Market Star team and can’t wait to discuss how we can help you find growth!

About the Account Manage r:

Market Star is seeking an Account Manager to support our growing team . Account Managers are responsible for working with existing customers, identifying opportunities to improve their experience and effectively upsell. They draw daily on both their skills in managing client relationships and utilizing the data provided to make strategic and thoughtful decisions.

Location:

UT - Remote What will you do?

Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support

Work with existing customers to build brand awareness and increase their usage and spend

Use client provided and self- guided training resources to stay up to date on knowledge of the product

Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets

Attain daily, weekly, monthly, and quarterly targets

Record customer interactions and engagement in CRMBuild and manage both Internal Market Star team and external client counterpart relationships

Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal Market Star peers and leadership

Use data to drive planning and success

Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.

Other applicable duties as assigned

What Will You Need to Succeed?

Strong time and project management organizational skills

Proficiency with using Microsoft Office and/or Google Suites Demonstrated ability to build relationships

Strong written and verbal presentation skills

Experience with setting and exceeding sales goals

Able to multi-task, manage time effectively and adapt to change

Able to analyze and interpret data to develop and implement strategic plans is preferred

Previous experience with account management or prior experience in sales or technology preferred

What We Offer:

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

Structured learning and career development programs

Mental health program

Generous Paid Time Off policy

Paid medical leave

Child/Dependent care reimbursement

Education reimbursement
401k match, hardship loan program, access to financial wellness advisor

Comprehensive healthcare coverage including medical, dental, and vision

Compensation Range: $40,000.00 -…