ECommerce & Customer Support Specialist

Liberty Mountain is a growing full-line distributor of products designed for backpacking, camping, rock climbing, ice climbing, mountaineering, and other outdoor recreation. Liberty Mountain prides itself in supplying the industry with new innovative equipment through dedication, hard work, integrity, quality, and great customer service. Our motto is “Everything for the Outdoors.” The company has been in business for over 70 years and is currently offering service to thousands of customers worldwide.

Job Overview:

Assist the Department Manager with direct-to-consumer sales across our online platforms and Outlet Store, including creating and maintaining product listings, promotions, customer support, and returns/warranty duties. This position will also help identify opportunities to grow online sales and reach new customers.

This is a great opportunity for someone early in their career who is interested in eCommerce, sales, and the outdoor industry. We’re looking for someone who is organized, takes initiative, enjoys working with customers and outdoor gear, and is eager to learn and grow their eCommerce experience.

Requirements:

• Familiarity with a variety of outdoor equipment and its uses. Knowledge of climbing and climbing equipment, camping or backpacking is a plus.
• Willing to take initiative and make positive suggestions and contributions to improving the company.
• Basic proficiency with Microsoft Excel, Word and Outlook.
• Familiarity with Amazon’s Seller Central, eBay, and other 3rd party platforms or willingness to dive in head first to learn and improve selling capabilities.
• The ability to use or learn our ERP Software (Navision).
• Good written and verbal communication skills a must. Person will be dealing with end consumers and shops from across the USA and internationally.
• Diplomatic skills - May need to discuss issues with customers and vendors via phone, email, or chat and do so diplomatically.