Resident Support - PT

Friends of Switchpoint

Friends of Switchpoint is a nonprofit organization serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness.

The Switchpoint Shelter Housing Support Staff based at the Harris Apartments is tasked with providing basic support to residents in the Harris Village Apartment Complex. Duties include monitoring camera systems, completing perimeter checks, recording events, interacting with law enforcement, managing the Good Works Credit program, and maintaining a safe environment for residents, visitors, and coworkers.

• Understand the vulnerable nature of the community and show empathy to residents.
• Actively listen to residents’ needs.
• Assist in tracking the “Good Works Program.”
• Assist with on‑site activities for residents.
• Assist with the preparation of cleaning items for the “Good Works Program.”
• Maintain a clean work environment.
• Complete regular perimeter checks inside and outside the building.
• Lock and unlock door systems.
• Monitor camera systems and log activity.
• Log approved visitors with proper identification.
• Handle security issues/complaints by involving non‑emergency dispatch or 911 when necessary.
• Document violations of apartment rules for property management action.
• Document behavior changes for case managers.
• Record non‑emergency/emergency incidents or activities that pose safety concerns.
• Log use of building equipment (e.g., wagons, laptops).
• Maintain professional boundaries with residents and report conflicts of interest.
• Follow the Switchpoint Code of Conduct.

• Human Services experience preferred, but not required.
• Ability to function in a team environment.
• CPR certification.
• Effective note taking and record keeping.
• Computer skills (Office 365 Suite and Google Suite).
• Attention to detail.
• Organizational skills.
• Physical fitness; ability to climb stairs regularly.

Full‑time employee benefits (eligible 1st of month after 60 days):

• Medical
• HSA
• Dental
• Vision
• Life & Disability
• 401(k) (part‑time included)
• EAP – Employee Assistance Program (part‑time included)
• VASA (part‑time included)

Starting wage: $16 per hour.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

Employment may be contingent upon successful completion of a background check in accordance with applicable laws and regulations and dependent on the position applied for at Switchpoint.