Field Service Technician in Sandy

Customer Support Technician (company title) – North America #7775

Join a world leader in mining technology and take your technical expertise on the road—literally. Our client is seeking a Customer Support Technician to serve as the face of the company’s cutting‑edge equipment and services for customers across the Western half of North America. This is a high‑visibility role that blends technical know‑how, customer relationship building, and hands‑on problem solving at some of the most advanced mine sites in the industry.

When not traveling, you’ll work from a fully equipped home office, backed by a dedicated support team. On the road, you’ll handle commissioning, maintenance, training, and troubleshooting, ensuring our customers experience the very best in service and reliability.

Location: Remote (Utah)
Travel: 50% across Western North America (primarily air travel)

• Commission & Maintain
  :
  Install, service, and monitor specialized mining equipment at customer sites.
• Troubleshoot & Repair
  :
  Diagnose issues, perform repairs, and conduct fault‑finding to keep operations running smoothly.
• Train & Educate
  :
  Deliver expert training to mine site personnel on the safe and efficient use of our technology.
• Inspect & Prevent
  :
  Carry out Non‑Destructive Testing (NDT) to detect and address potential failures before they happen.
• Collaborate & Support Sales
  :
  Work with the Customer Support Manager to recommend spare parts, assist in sales follow‑ups, and ensure timely order completion.
• Report & Communicate
  :
  Capture customer feedback, complete service documentation, and maintain accurate timesheets.

• Journeyman‑level qualification in Crane Technology, Diesel Mechanics, Electrical, or similar trade.
• Strong written and verbal communication skills with the ability to work confidently at all organizational levels.
• Outgoing, customer‑focused personality with a proactive approach to building relationships.
• Excellent organizational skills and attention to detail, especially in documentation.
• Solid IT skills (Microsoft Office proficiency).
• Ability to meet all mine site access requirements, including medical clearance.

• Tertiary qualification in Engineering or related discipline.
• Experience in the hard rock mining industry (1+ year).
• Familiarity with mine site operations and grinding mill maintenance (especially relining).
• Established network within the North American mining sector.

• Valid U.S. or Canadian driver’s license with clean driving record.
• Ability to obtain an unrestricted international driver’s license.
• Valid passport and ability to travel freely within the U.S., Canada, and Mexico.

• Work with advanced mining technology in a role that blends technical expertise and customer engagement.
• Travel to some of the most impressive and challenging mine sites across Western North America.
• Enjoy the flexibility of working from a home office when not on‑site.
• Competitive compensation, company‑provided work truck for non‑air travel, and all travel expenses covered.