Service Technician Apprentice

Job Details

Job Location:

Sandy Office and Showroom - Sandy, UT 84070

Position Type:
Full Time

Travel Percentage : 50% or more

Job Category:
General Labor In your role as a Service Technician Apprentice, you learn from our team of skilled Service Technicians. Alongside them, you will put into practice what you learn, including diagnosing, troubleshooting, adjusting, inspecting, repairing, and replacing parts on all Marvin products while at customer locations. You’ll conduct proactive quality control reviews of service tickets, inspect replacement parts, and assist with technical support for inside staff.

You must have a customer service, quality, and safety-focused approach to servicing all Marvin products.

Trained to be responsible for the following, but not limited to:

• Through problem solving and diagnosis, you’ll perform and complete service jobs on Marvin products in the field.
• You’ll replace glass in windows or doors and install items such as window shades, blinds, muntins, screens, etc.
• You’ll be an advocate for your customers by providing them with helpful information on the care, operation and maintenance of their Marvin products.
• Generate and update all service-related paperwork following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.
• Conducts any necessary follow up service work or communication to achieve resolution and a “Very Satisfied” Customer Service Rating from all Customers;
  Serves as a Customer Service Champion at all times.
• Performs job site walk-throughs and completes necessary paperwork, identifies items that need attention or correction before project finalization.
• Collects customer payment as required.
• Identifies and orders parts over the phone or via email through the CSR.
• Loads Service van with all necessary parts and equipment daily and maintains assigned service vehicle.
• Abides by company Mission Statement, striving to achieve corporate goal of 100% Customer satisfaction, while making it easy for customers to do business with the company and promoting market share growth.
• May be asked to assist in the training of new Field Service Technicians or team members in other departments.
• Performs any other necessary task assigned in support of company goals or assistance with customer issues.
• Completes service work orders and communicates any ongoing customer or product related issues with CSR’s.
• Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager.
• Must have reliable transportation and a valid driver’s license and comply with company Fleet Safety Policy.
• Promotes and facilitates continuous improvement activities in the department.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands, and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To be successful in this role, you must have a strong mechanical aptitude, an excellent driving record, and be available for periodic overtime. Must have a valid driver’s license and comply with the company's Fleet Safety Policy.

Must have High School Diploma, or GED, and dependable work history. Prior knowledge of general construction applications and terminology and/or window and door applications or components is required. Prior experience…